Questions from Total Quality Management

Q: In the context of a health care organization, explain why it

In the context of a health care organization, explain why it is important to know not only the needs of the customers but also their relative importance.

Q: What are some reasons for failure of total quality management in organizations

What are some reasons for failure of total quality management in organizations? Discuss.

Q: A product goes through 20 independent operations. For each operation,

A product goes through 20 independent operations. For each operation, the first-pass yield is 95%. What is the rolled throughput yield for the process?

Q: Consider Exercise 3-23. Suppose, through a quality improvement

Consider Exercise 3-23. Suppose, through a quality improvement effort, that the first pass yield of each operation is improved to 98%. What is the percentage improvement in rolled throughput yield? D...

Q: Consider Exercise 3-24. Through consolidation of activities, the

Consider Exercise 3-24. Through consolidation of activities, the number of operations has now been reduced to 10, with the first-pass yield of each operation being 98%. What is the percentage improvem...

Q: Discuss the importance of health care analytics and its possible contributions.

Discuss the importance of health care analytics and its possible contributions.

Q: What are some of the challenges faced by the health care industry

What are some of the challenges faced by the health care industry in the twenty-first century?

Q: For the hardware company in Exercise 1-15, suppose that

For the hardware company in Exercise 1-15, suppose that setup and testing costs are different for CPUs and monitors. Annual costs for setup and testing are $0.4 million and $0.7 million for CPUs and m...

Q: Discuss the challenges and the contributions that could be derived from development

Discuss the challenges and the contributions that could be derived from development of a health care decision support system in the current century.

Q: Discuss the role of established standards and third-party auditors in

Discuss the role of established standards and third-party auditors in quality auditing. What is the role of ISO 9000 standards in this context?