Questions from Total Quality Management

Q: What is the difference between quality control and quality improvement? Discuss

What is the difference between quality control and quality improvement? Discuss the role of management in each of these settings.

Q: Discuss the five deadly diseases in the context of Deming’s philosophy of

Discuss the five deadly diseases in the context of Deming’s philosophy of management. What remedial actions would you take?

Q: Explain the drawbacks of a bottom-line management approach.

Explain the drawbacks of a bottom-line management approach.

Q: Discuss the dilemma management faces when they sacrifice short-term profits

Discuss the dilemma management faces when they sacrifice short-term profits for long-run stability. What approach is recommended?

Q: Explain Deming’s system of profound knowledge with specifics in the following industries

Explain Deming’s system of profound knowledge with specifics in the following industries: (a) Hospital (b) Software company

Q: What are some organizational culture issues that management must address as they

What are some organizational culture issues that management must address as they strive for long-run stability and growth?

Q: The development of new drugs has to undergo stringent regulations resulting in

The development of new drugs has to undergo stringent regulations resulting in long lead times and high research and development costs. Suppose that you are in charge of the federal agency that grants...

Q: American Airlines, through the use of its SABRE reservation system,

American Airlines, through the use of its SABRE reservation system, realized the potential of yield management. Through such a system, it monitored the status of its upcoming flights and competitors’...

Q: American Express has access to the spending habits of its cardholders.

American Express has access to the spending habits of its cardholders. How may it use this information to improve customer satisfaction? How may its retail customers use this information?

Q: Customer satisfaction is of importance to management. Discuss customer needs in

Customer satisfaction is of importance to management. Discuss customer needs in the context of internet service providers (ISPs) and their degree of importance.