Questions from Total Quality Management

Q: For the patient data in Exercise 7-52 as shown in

For the patient data in Exercise 7-52 as shown in Table 7-32, construct a risk-adjusted exponentially weighted moving average (RAEWMA) chart using a weighting constant of 0.2 and a false-alarm rate of...

Q: Every employee in a check-processing department goes through a four

Every employee in a check-processing department goes through a four-month training period, after which the employee is responsible for their operation. The work of one employee who has been on the job...

Q: The number of customers who are not satisfied with the service provided

The number of customers who are not satisfied with the service provided in a retail store is found for 20 samples of size 100 and is shown in Table 8-21. Construct a control chart for the proportion o...

Q: Refer to Exercise 8-18. Management believes that the dissatisfaction

Refer to Exercise 8-18. Management believes that the dissatisfaction rate is 3%, so establish control limits based on this value. Comment on the ability of the store to meet this standard. If manageme...

Q: Health care facilities must conform to certain standards in submitting bills to

Health care facilities must conform to certain standards in submitting bills to Medicare/Medicaid for processing. The number of bills with errors and the number sampled are shown in Table 8-22. Constr...

Q: Observations are taken from the output of a company making semiconductors.

Observations are taken from the output of a company making semiconductors. Table 8-23 shows the sample size and the number of nonconforming semiconductors for each sample. Construct a p-chart by setti...

Q: What is the utility of the operating characteristic curve? How can

What is the utility of the operating characteristic curve? How can the discriminatory power of the curve be improved?

Q: The quality of service in a hospital is tracked by determining the

The quality of service in a hospital is tracked by determining the proportion of medication errors; this is done by dividing the number of medication errors by 1000 patient-days for each observation....

Q: A health care facility is interested in monitoring the primary C-

A health care facility is interested in monitoring the primary C-section rate. Monthly data on the number of primary C-sections collected over the last two and a half years is shown in Table 8-25. (a)...

Q: Refer to Exercise 8-18 and the data shown in Table

Refer to Exercise 8-18 and the data shown in Table 8-21. Construct a control chart for the number of dissatisfied customers. Revise the chart, assuming special causes for points outside the control li...