Questions from Total Quality Management

Q: The JCAHO has standards pertaining to patient restraint use. A checklist

The JCAHO has standards pertaining to patient restraint use. A checklist has been developed that is to be used each time a restraint is used. The checklist contains five items, all of which should be...

Q: Mortality data for patients in the intensive care unit (ICU)

Mortality data for patients in the intensive care unit (ICU) in a health care facility, collected over 8-hour intervals, are shown in Table 8-34. Since patients have varying risks, the predicted morta...

Q: In a health care facility, it is known that nosocomial infections

In a health care facility, it is known that nosocomial infections are rare. Table 8-35 shows the number of admissions between occurrences of nosocomial infections. Construct an appropriate control cha...

Q: Data from a city bank showing monthly loan applications for home mortgage

Data from a city bank showing monthly loan applications for home mortgage and the number rejected are given in Table 8-36. Construct an appropriate control chart and comment on the loan approval proce...

Q: An organization that accepts orders via the Web, processes it,

An organization that accepts orders via the Web, processes it, and has delivery scheduled based on its inventory levels is known to be proficient in its service. Errors in orders received could be due...

Q: A major airline surveys passengers to monitor the satisfaction level of its

A major airline surveys passengers to monitor the satisfaction level of its customers. Even though the airline uses a five-point Likert scale (5: outstanding service; 4: good; 3: average; 2: below ave...

Q: The marketing department of a large organization is interested in being responsive

The marketing department of a large organization is interested in being responsive to its customers’ needs. Accordingly, each week it monitors the number of complaints received. It i...

Q: A pharmaceutical company producing vitamin capsules desires a proportion of calcium content

A pharmaceutical company producing vitamin capsules desires a proportion of calcium content between 40 and 55 ppm. A random sample of 20 capsules chosen from the output yields a sample mean calcium co...

Q: How are rational samples selected? Explain the importance of this in

How are rational samples selected? Explain the importance of this in the total quality systems approach.

Q: For Exercise 9-13, find the Cp index. Comment

For Exercise 9-13, find the Cp index. Comment on the ability of the process to meet specifications. What proportion of the specification range is used up by the process? If it is easier to change the...