Questions from Total Quality Management

Q: The process of making a batch of paint at Peter’s Paint Products

The process of making a batch of paint at Peter’s Paint Products (PPP) paint factory consists of the following steps: First the correct amount of raw materials must be mixed in the proper sequence. Th...

Q: The process for filling a prescription at a pharmacy begins when a

The process for filling a prescription at a pharmacy begins when a customer’s physician calls the pharmacy or the customer drops off a written prescription. Sometimes the customer needs to refill a pr...

Q: Maintaining accuracy of books on the shelves in a college library is

Maintaining accuracy of books on the shelves in a college library is an important task. Consider the following problems that are often observed: Books are not placed in the correct shelf position, wh...

Q: You have most likely taken your car for service at an automobile

You have most likely taken your car for service at an automobile dealership. Typical activities in servicing a customer’s automobile include making an appointment, meeting with a service advisor to di...

Q: The process for depositing a check at Better Banking, Inc.

The process for depositing a check at Better Banking, Inc. begins with the teller determining if the customer wants to receive any cash back. If not, the teller checks to see if the payee’s name is on...

Q: Global food supply chains consist of many processes. Bananas, for

Global food supply chains consist of many processes. Bananas, for example, are grown on farms in South or Central America. At the farm, the growth and quality are monitored continuously, and samples a...

Q: The quality manager at Olivet Pharmaceutical Company is certifying a new process

The quality manager at Olivet Pharmaceutical Company is certifying a new process that must produce 95 percent (or better) good product before certification can be completed. A sample of 30 containers...

Q: Rabbit foot Community Bank makes a large number of home equity loans

Rabbit foot Community Bank makes a large number of home equity loans each year. The vice president of loan administration wishes to determine if their time for paperwork processing is lower than the a...

Q: Softshell, a software developer, is trying to determine if any

Softshell, a software developer, is trying to determine if any of three potential subcontractors has better programmers in order to outsource a development project. The three subcontractors agreed to...

Q: The process engineer at Siva Electronics was trying to determine whether three

The process engineer at Siva Electronics was trying to determine whether three suppliers would be equally capable of supplying the mounting boards for the new “gold plated” components that she was tes...