Questions from Total Quality Management


Q: Explain the two fundamental mistakes that managers make when attempting to improve

Explain the two fundamental mistakes that managers make when attempting to improve a process. Can you cite any examples in your personal experience in which such mistakes were made?

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Q: What are the lessons of the red bead and funnel experiments?

What are the lessons of the red bead and funnel experiments? Can you cite any examples in your experience where someone acted counter to these lessons?

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Q: What is a quality management system (QMS)? Describe the features

What is a quality management system (QMS)? Describe the features that a good QMS should have.

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Q: Deere & Company (http://www.deere.com)

Deere & Company (http://www.deere.com) (also known as John Deere, after its founder) is a world-leading manufacturer, distributor, and financier of equipment for agriculture, construction, forestry, a...

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Q: In a typical Baldrige assessment, examiners identify strengths and opportunities for

In a typical Baldrige assessment, examiners identify strengths and opportunities for improvement based on an applicant’s response to the Baldrige Criteria questions. Read the response to the Criteria...

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Q: Briefly summarize the rationale behind ISO 9000. What are the objectives

Briefly summarize the rationale behind ISO 9000. What are the objectives of the standards?

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Q: What are the principal benefits of ISO 9000?

What are the principal benefits of ISO 9000?

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Q: Why are all quality management systems not effective? What can be

Why are all quality management systems not effective? What can be done to make them effective?

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Q: How does Deming’s definition of quality—“A product or a service

How does Deming’s definition of quality—“A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market”—compare with the definitions discussed in Chapter 1?

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Q: How is Juran’s philosophy similar to or different from Deming’s?

How is Juran’s philosophy similar to or different from Deming’s?

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