Questions from General Operations Management


Q: Why is R&D a key factor in productivity improvement?

Why is R&D a key factor in productivity improvement? Name some ways R&D contributes to productivity improvements.

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Q: What is mass customization?

What is mass customization?

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Q: Name two factors that could make service design much different than product

Name two factors that could make service design much different than product design.

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Q: List five important differences between goods production and service operations; then

List five important differences between goods production and service operations; then list five important similarities.

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Q: Explain the term robust design.

Explain the term robust design.

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Q: Explain what quality function deployment is and how it can be useful

Explain what quality function deployment is and how it can be useful.

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Q: What is life cycle assessment, and what is its overall goal

What is life cycle assessment, and what is its overall goal?

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Q: a. Select an electronic device you are familiar with. What

a. Select an electronic device you are familiar with. What standard feature does it have that wasonce a “wow” feature? What “wow” feature does it have that you think will soon be a standardfeature on...

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Q: What is CAD? Describe some of the ways a product designer

What is CAD? Describe some of the ways a product designer can use it.

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Q: Name some of the main advantages and disadvantages of standardization.

Name some of the main advantages and disadvantages of standardization.

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