Questions from General Operations Management


Q: What is modular design? What are its main advantages and disadvantages

What is modular design? What are its main advantages and disadvantages?

See Answer

Q: Prepare a service blueprint for each of these post office transactions:

Prepare a service blueprint for each of these post office transactions: a. Buy stamps from a machine b. Buy stamps from a postal clerk

See Answer

Q: List the steps involved in getting gasoline into your car for full

List the steps involved in getting gasoline into your car for full service and for self-service. Assume that paying cash is the only means of payment. For each list, identify the potential trouble poi...

See Answer

Q: Construct a list of steps for making a cash withdrawal from an

Construct a list of steps for making a cash withdrawal from an automated teller machine (ATM). Assume that the process begins at the ATM with your bank card in hand. Then identify the potential failur...

See Answer

Q: Briefly discuss each of these terms related to the historical evolution of

Briefly discuss each of these terms related to the historical evolution of operations management: a. Industrial Revolution b. Scientific management c. Interchangeable parts d. Division of labor

See Answer

Q: a. Refer to Figure 4.4. What two technical

a. Refer to Figure 4.4. What two technical requirements have the highest impact on the customerrequirement that the paper not tear? b. The following table presents technical requirements and customer...

See Answer

Q: Prepare a table similar to that shown in Problem 7b for cookies

Prepare a table similar to that shown in Problem 7b for cookies sold in a bakery. List what you believe are the three most important customer requirements (not including cost) and the three most relev...

See Answer

Q: Examine and compare one of the following product sets. Base your

Examine and compare one of the following product sets. Base your comparison on such factors as features, costs, convenience, ease of use, and value. a. GPS versus maps b. Cell phones versus landlines...

See Answer

Q: Use the Internet to obtain recent crash-safety ratings for passenger

Use the Internet to obtain recent crash-safety ratings for passenger vehicles. Then answer these questions: a. How important are crash-safety ratings to new car buyers? Does the degree of importance d...

See Answer

Q: Prepare a service blueprint for each of these banking transactions:

Prepare a service blueprint for each of these banking transactions: a. Make a savings deposit using a teller b. Apply for a home equity loan

See Answer