Questions from General Operations Management

Q: Draw a service blueprint for the following: a. Pizza

Draw a service blueprint for the following: a. Pizza delivery b. Automobile repair

Q: How can lean thinking be applied to accounting, finance, human

How can lean thinking be applied to accounting, finance, human resources, and marketing processes?

Q: Contrast and compare the Deming and Juran approaches to quality improvement.

Contrast and compare the Deming and Juran approaches to quality improvement. How different are these two approaches?

Q: How can lean and Six Sigma approaches work together in making process

How can lean and Six Sigma approaches work together in making process improvements?

Q: A certain process has an upper specification limit of 220 and a

A certain process has an upper specification limit of 220 and a lower specification limit of 160. The process standard deviation is 6, and the mean is 170. a. Calculate Cp and Cpk for this process. b....

Q: Under what circumstances might CPFR be useful, and when is it

Under what circumstances might CPFR be useful, and when is it not useful?

Q: The famous Widget Company uses simple exponential smoothing to forecast the demand

The famous Widget Company uses simple exponential smoothing to forecast the demand for its best-selling widgets. The company is considering whether it should use α = .1 or α...

Q: Why is interfunctional cooperation important for newproduct design? What are the

Why is interfunctional cooperation important for newproduct design? What are the symptoms of a possible lack of interfunctional cooperation?

Q: For the data in problem 11: a. Calculate the

For the data in problem 11: a. Calculate the annual turnover as a function of service level. b. If sales were to increase by 50 percent, what would happen to the turnover at a 95 percent service level...

Q: How can a company ensure that its supply chain is resilient to

How can a company ensure that its supply chain is resilient to unexpected events?