Questions from General Operations Management


Q: The following is a table of data collected over a six-

The following is a table of data collected over a six-month period in a local grocery store. Construct a Pareto analysis of the data and determine the percentage of total complaints represented by the...

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Q: A common problem that many drivers encounter is a car that will

A common problem that many drivers encounter is a car that will not start. Create a fishbone diagram to assist in the diagnosis of the potential causes of this problem.

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Q: Match the quality “guru” with the specific aspects of their

Match the quality “guru” with the specific aspects of their teachings. Use C for Crosby, D for Deming, and J for Juran. ___________ Defined quality as “fitness for use.” ___________ Defined quality as...

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Q: What term means managing the entire organization so that it excels on

What term means managing the entire organization so that it excels on all dimensions of products and services that are important to customer?

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Q: Assume the network and data that follow: /

Assume the network and data that follow: a. Construct the network diagram. b. Indicate the critical path when normal activity times are used c. Compute the minimum total direct cost for each project...

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Q: The following table lists all costs of quality incurred by Sam’s Surf

The following table lists all costs of quality incurred by Sam’s Surf Shop last year. What was Sam’s appraisal cost for quality last year? Annual inspection costs …………………………………………$ 155,000 Annual cos...

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Q: A manufacturing company has been inspecting units of output from a process

A manufacturing company has been inspecting units of output from a process. Each product inspected is evaluated on five criteria. If the unit does not meet standards for the criteria, it counts as a d...

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Q: What is the term for a flowchart that is used to separate

What is the term for a flowchart that is used to separate value-added from non-value-added steps in a process?

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Q: Some tasks and the order in which they must be performed according

Some tasks and the order in which they must be performed according to their assembly requirements are shown in the following table. These are to be combined into workstations to create an assembly lin...

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Q: What does the acronym DMAIC stand for?

What does the acronym DMAIC stand for?

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