Questions from General Operations Management

Q: Draw a fish-bone chart depicting the reasons that might give

Draw a fish-bone chart depicting the reasons that might give rise to an incorrect fee statement at the time you go to pay for your registration at school.

Q: : Mary Beth Marrs, the manager of an apartment complex,

Mary Beth Marrs, the manager of an apartment complex, feels overwhelmed by the number of complaints she is receiving. Below is the check sheet she has kept for the past 12 weeks. Develop a Pareto char...

Q: Within the food service industry (restaurants that serve meals to customers

Within the food service industry (restaurants that serve meals to customers, but not just fast food), find examples of firms that have sustained competitive advantage by competing on the basis of (1)...

Q: Use Pareto analysis to investigate the following data collected on a printed

Use Pareto analysis to investigate the following data collected on a printed-circuit-board assembly line: a) Prepare a graph of the data. b) What conclusions do you reach?

Q: Develop a flowchart for one of the following: a)

Develop a flowchart for one of the following: a) Filling up with gasoline at a self-serve station. b) Determining your account balance and making a withdrawal at an ATM. c) Getting a cone of yogurt or...

Q: Boston Electric Generators has been getting many complaints from its major customer

Boston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed...

Q: A recent Gallup poll of 519 adults who flew in the past

A recent Gallup poll of 519 adults who flew in the past year found the following number of complaints about flying: cramped seats (45), cost (16), dislike or fear of flying (57), security measures (11...

Q: Identify the mission and strategy of your automobile repair garage. What

Identify the mission and strategy of your automobile repair garage. What are the manifestations of the 10 strategic OM decisions at the garage? That is, how is each of the 10 decisions accomplished?

Q: Stan Fawcett’s company is considering producing a gear assembly that it now

Stan Fawcett’s company is considering producing a gear assembly that it now purchases from Salt Lake Supply, Inc. Salt Lake Supply charges $4 per unit, with a minimum order of 3,000 units. Stan estima...

Q: Ski Boards, Inc., wants to enter the market quickly with

Ski Boards, Inc., wants to enter the market quickly with a new finish on its ski boards. It has three choices: (a) Refurbish the old equipment at a cost of $800, (b) make major modifications at a cost...