Questions from General Operations Management


Q: Concept Design Services (CDS) is a company that has changed

Concept Design Services (CDS) is a company that has changed from being a manufacturer, initially of precision plastic components and cheap ‘homeware’ to making very...

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Q: C.K. One’ founded subText in South East Asian computer

C.K. One’ founded subText in South East Asian computer generated imaging (CGI) market, three years ago. The case opens with him (the first time) needing to apologise to some clients, because of the fa...

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Q: The case relates the history of some improvement initiatives carried out at

The case relates the history of some improvement initiatives carried out at a (fictional) hospital in Sweden from the perspective of Denize Ahlgren the new Chief of Administration (COA) at St Bridget’...

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Q: Ferndale Sands Conference Centre is a conference venue of 52 rooms in

Ferndale Sands Conference Centre is a conference venue of 52 rooms in Victoria State, Australia outside Melbourne. Established initially as a hotel, it was re-launched as a conference centre four year...

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Q: This case is essentially a story of how a relatively small factory

This case is essentially a story of how a relatively small factory, supplying ink jet paper to Hewlett-Packard and other customers moved itself from being a loss-making operation into a profitable pos...

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Q: Slagelse Industrial Services (SIS) had become one of the Europe’s

Slagelse Industrial Services (SIS) had become one of the Europe’s most respected die caster of zinc, aluminium and magnesium parts supplier for hundreds of companies in many industries, especially aut...

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Q: The United Photonics Groups is a US-based corporation that manufactures

The United Photonics Groups is a US-based corporation that manufactures lenses and precision instruments. It has a reputation for technical excellence and its products are reputed to be amongst the mo...

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Q: Globalisation is very much a “mixed blessing”. There is little

Globalisation is very much a “mixed blessing”. There is little doubt that it has lifted millions out of poverty, but it has also led to the destruction of traditional cultures in developing countries...

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Q: Visit a branch of a retail bank and consider the following questions

Visit a branch of a retail bank and consider the following questions: (a). What categories of service does the bank seem to offer? (b). To what extent does the bank design separate processes for each...

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Q: A company produces a wide range of specialist educational kits for 5

A company produces a wide range of specialist educational kits for 5–10 year olds is based in an industrial unit arranged in a simple layout of with six departments, each performing...

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