Questions from General Operations Management

Q: The international Frozen Pizza Company (IFPC) operates in three markets

The international Frozen Pizza Company (IFPC) operates in three markets globally. Market 1 is its largest market where it sells 25,000 tons of pizza per year. In this market, it trades under the name...

Q: McDonald’s is the best-known fast-food brand in the

McDonald’s is the best-known fast-food brand in the world (32,000 plus restaurants) and, since its foundation in the 1950s, is held to have totally changed the food industry. Innovatively, it was a se...

Q: A direct marketing company sells kitchen equipment through a network of local

A direct marketing company sells kitchen equipment through a network of local representatives working from home. Typically individual orders, usually contain 20 to 50 individual items. Much of the pac...

Q: Revisit the example at the beginning of this chapter that examines some

Revisit the example at the beginning of this chapter that examines some of the principles behind supermarket layout. Then visit a supermarket and observe peoples’ behaviour. You may wish to try and ob...

Q: One of the examples at the beginning of the chapter described ‘

One of the examples at the beginning of the chapter described ‘drive-through’ fast-food processes. Think about (or better still, visit) a drive-through service and try mapping what you can see of the...

Q: It is a real problem for us’, said Angnyeta Larson,

It is a real problem for us’, said Angnyeta Larson, ʻWe now have only ten working days between all the expense claims coming from the departmental coordinators and authorizing payments on the next mon...

Q: The headquarters of a major creative agency offered a service to all

The headquarters of a major creative agency offered a service to all its global subsidiaries that included the preparation of a budget estimate that was submitted to potential clients when making a &a...

Q: A company has decided to manufacture a general-purpose ‘smoothing

A company has decided to manufacture a general-purpose ‘smoothing plane’, a tool which smooths and shapes wood. Its engineers estimated the time it would take to pe...

Q: At the theatre, the interval during a performance of ‘King

At the theatre, the interval during a performance of ‘King Lear’ lasts for 20 minutes and in that time 86 people need to use the toilet cubicles. On average, a person spends 3 minutes in the cubicle....

Q: A gourmet burger shop has a daily demand for 250 burgers and

A gourmet burger shop has a daily demand for 250 burgers and operates for 10 hours. (a). What is the required cycle time in minutes? (b). Assuming that each burger has 7.2 minutes of work required,...