Questions from General Operations Management

Q: If Charlene, the worker in Problem 10.13, has

If Charlene, the worker in Problem 10.13, has a performance rating of 90%, what is the normal time for the operation? Is she faster or slower than normal? Data from Problem 10.13: If Charlene Brewste...

Q: Refer to Problem 10.13. a) If the

Refer to Problem 10.13. a) If the allowance factor is 15%, what is the standard time for this operation? b) If the allowance factor is 18% and the performance rating is now 90%, what is the standard t...

Q: Claudine Soosay recorded the following times assembling a watch. Determine (

Claudine Soosay recorded the following times assembling a watch. Determine (a) the average time, (b) the normal time, and (c) the standard time taken by her, using a performance rating of 95% and a pe...

Q: A Northeast Airlines gate agent, Chip Gilliken, gives out seat

A Northeast Airlines gate agent, Chip Gilliken, gives out seat assignments to ticketed passengers. He takes an average of 50 seconds per passenger and is rated 110% in performance. How long should a t...

Q: Asda, a leading supermarket in the U.K., is

Asda, a leading supermarket in the U.K., is taking its click-and-collect service (where customers can order online and collect their items from the collection points) to train stations across London f...

Q: After being observed many times, Beverly Demarr, a hospital lab

After being observed many times, Beverly Demarr, a hospital lab analyst, had an average observed time for blood tests of 12 minutes. Beverly’s performance rating is 105%. The hospital has a personal,...

Q: Jell Lee Beans is famous for its boxed candies, which are

Jell Lee Beans is famous for its boxed candies, which are sold primarily to businesses. One operator had the following observed times for gift wrapping in minutes: 2.2, 2.6, 2.3, 2.5, 2.4. The operato...

Q: Make a process chart for changing the right rear tire on an

Make a process chart for changing the right rear tire on an automobile.

Q: After training, Mary Fernandez, a computer technician, had an

After training, Mary Fernandez, a computer technician, had an average observed time for memory-chip tests of 12 seconds. Mary’s performance rating is 100%. The firm has a personal fatigue and delay al...

Q: Susan Cottenden clocked the observed time for welding a part onto truck

Susan Cottenden clocked the observed time for welding a part onto truck doors at 5.3 minutes. The performance rating of the worker timed was estimated at 105%. Find the normal time for this operation....