Questions from General Operations Management


Q: The process of replacing an old tire for customers at Tire Tech

The process of replacing an old tire for customers at Tire Tech.company involves five work elements. The table below shows the results of a time study of the process performed by the manager on seven...

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Q: Bank manager Art Hill wants to determine the percentage of time that

Bank manager Art Hill wants to determine the percentage of time that tellers are working and idle. He decides to use work sampling, and his initial estimate is that the tellers are idle 15% of the tim...

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Q: Supervisor Kenneth Peterson wants to determine the percentage of time a machine

Supervisor Kenneth Peterson wants to determine the percentage of time a machine in his area is idle. He decides to use work sampling, and his initial estimate is that the machine is idle 20% of the ti...

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Q: A typical engineer at a mobile phone insurance company can fix 12

A typical engineer at a mobile phone insurance company can fix 12 mobiles per day (based on the current demand level). If he works for nine hours a day, how much time does he have to fix each mobile?...

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Q: A random work sample of operators taken over a 160-hour

A random work sample of operators taken over a 160-hour work month at Tele-Marketing, Inc., has produced the following results. What is the percentage of time spent working?

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Q: A total of 300 observations of Bob Ramos, an assembly-

A total of 300 observations of Bob Ramos, an assembly-line worker, were made over a 40-hour workweek. The sample also showed that Bob was busy working (assembling the parts) during 250 observations. a...

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Q: Darden Restaurants, owner of popular brands such as Olive Garden,

Darden Restaurants, owner of popular brands such as Olive Garden, Bahama Breeze, and Longhorn Grill, serves more than 320 million meals annually in more than 1,500 restaurants across the U.S. and Cana...

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Q: Jaguar Land Rover opened its first plant in China in 2014.

Jaguar Land Rover opened its first plant in China in 2014. Discuss the main reasons behind this decision.

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Q: Sharpening your pencil is an operation that may be divided into eight

Sharpening your pencil is an operation that may be divided into eight small elemental motions. In MTM terms, each element may be assigned a certain number of TMUs: What is the total normal time for sh...

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Q: Supervisor Tom Choi at Tempe Equipment Company is concerned that material is

Supervisor Tom Choi at Tempe Equipment Company is concerned that material is not arriving as promptly as needed at work cells. A new kanban system has been installed, but there seems to be some delay...

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