Questions from General Operations Management

Q: What are the broad advantages and disadvantages of each proposal?

What are the broad advantages and disadvantages of each proposal?

Q: Although cost and revenue estimates of each proposal are not yet available

Although cost and revenue estimates of each proposal are not yet available, which one do you favor?

Q: What problems does Peter Greenwood face?

What problems does Peter Greenwood face?

Q: Why is phase 2 of the development looking more difficult? What

Why is phase 2 of the development looking more difficult? What could have been done to reduce potential problems?

Q: Consider three services: first, a business servicing heating, ventilation

Consider three services: first, a business servicing heating, ventilation and air-conditioning facilities; second, an emergency plumbing service; and third, a disaster emergency charity. Again, using...

Q: Nespresso has been described as ‘Starbucks without the drive’. It

Nespresso has been described as ‘Starbucks without the drive’. It supplies coffee machines that brew coffee from capsules, or pods, for home or professional use. The company is an autonomous globally...

Q: A supplier of branded kitchen appliances that sells to the domestic market

A supplier of branded kitchen appliances that sells to the domestic market is considering offering its equipment and tools not as products but as ‘a culinary lifestyle’. To help customers experience t...

Q: How do you think that the big manufacturers of cars will respond

How do you think that the big manufacturers of cars will respond to? (a) The general move from products to services. (b) Changes in vehicle technology?

Q: The Earthy Construction Equipment Company sells its products (large earth-

The Earthy Construction Equipment Company sells its products (large earth-moving equipment) to building and mining customers around the world. The company’s CEO has read about the idea of the ‘experie...

Q: Describe the customer experience and outcomes for a fast-food restaurant

Describe the customer experience and outcomes for a fast-food restaurant, a doctor’s surgery and an internet-based fashion-clothing retailer. Compare and contrast the services of these three organizat...