Questions from General Operations Management

Q: How do you construct a left- or right-shifted Gantt

How do you construct a left- or right-shifted Gantt chart?

Q: Explain the concept of crashing in project management. What issues must

Explain the concept of crashing in project management. What issues must a project manager wrestle with in making crashing decisions?

Q: Explain how to compute the crash cost per unit of time.

Explain how to compute the crash cost per unit of time.

Q: Provide some specific examples of quality costs in a fast-food

Provide some specific examples of quality costs in a fast-food operation or in the operation of your college or university. Classify the costs into the four major categories described in the chapter....

Q: Explain how each of the Seven QC Tools would be used in

Explain how each of the Seven QC Tools would be used in the five phases of the Six Sigma DMAIC problem-solving approach. For example, in which phase(s) (define, measure, analyze, improve, or control)...

Q: Which of the Seven QC Tools would be most useful in addressing

Which of the Seven QC Tools would be most useful in addressing each of the following situations? Explain your reasoning. (You may decide more than one tool is useful.) a. A copy machine suffers freque...

Q: Refer to the automobile repair flowchart in Exhibit 7.5 in

Refer to the automobile repair flowchart in Exhibit 7.5 in Chapter 7. Identify three activities where a potentially serious service quality error may occur, and discuss how such errors might be reduce...

Q: Think about the net promoter score question, “What is the

Think about the net promoter score question, “What is the likelihood that you would recommend a company such as a restaurant, airline, or online service?” What factors would drive you to give a 9 or 1...

Q: Find a customer satisfaction survey from a restaurant or a hotel.

Find a customer satisfaction survey from a restaurant or a hotel. How do the questions relate to the five dimensions of service quality introduced in Chapter 2? Discuss how the survey results could be...

Q: The U.S. National Highway Traffic Safety Administration (NHTSA

The U.S. National Highway Traffic Safety Administration (NHTSA) independently tests over 2,400 types of tires annually. In 2015, they issued over 900 recalls, affecting 51 million vehicles nationwide....