Questions from General Operations Management

Q: A big city automobile quick-service oil change shop can process

A big city automobile quick-service oil change shop can process 20 autos per hour over its multiple bays. Each mechanic can change the oil and do other related tasks at a rate of one car every 30 minu...

Q: The consumer loan division of a major bank wants to determine the

The consumer loan division of a major bank wants to determine the size of the staff it would need to process up to 200 loan applications per day. It estimated that each loan officer can process a loan...

Q: A plant manufactures three products, A, B, and C

A plant manufactures three products, A, B, and C. A drill press is required to perform one operation for each product. Machine operators work at 75 percent utilization, and the machines have 95 percen...

Q: The demand for intensive care services in an urban hospital is nine

The demand for intensive care services in an urban hospital is nine patients per hour on Mon- days while intensive care nurses can handle four patients per hour. What is nurse (labor) utilization if f...

Q: A telephone call center uses three customer service representatives (CSRs)

A telephone call center uses three customer service representatives (CSRs) during the 8:30 to 9:00 a.m. time period. The standard service rate is 3.0 min- utes per telephone call per CSR. Assuming a t...

Q: What is the implied service rate at a bank teller window if

What is the implied service rate at a bank teller window if customer demand is 26 customers per hour, two bank tellers are on duty, and their labor utilization is 90 percent?

Q: What is the implied service rate per service counter employee at an

What is the implied service rate per service counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and their...

Q: After two years in your first job, you are promoted to

After two years in your first job, you are promoted to call center manager for a major hotel chain. The expected service rate is 3.0 minutes per telephone call per customer service representative (CSR...

Q: The production process shown in Exhibit 11.27 consists of five

The production process shown in Exhibit 11.27 consists of five stages. The numbers in parentheses are the times in minutes to complete one unit before it moves on to the next stage. The demand rate is...

Q: Marion Health Clinic sees patients on a walk-in basis only

Marion Health Clinic sees patients on a walk-in basis only. On average, 10 patients per hour enter the clinic. All patients register at the registration window with a registration clerk (RC), which ta...