Questions from General Operations Management

Q: Explain how the goal post view of conforming to specifications differs from

Explain how the goal post view of conforming to specifications differs from Taguchi’s loss function. Would you rather buy an automobile where suppliers used the goal-post or Taguchi models? Why?

Q: Research and write a short paper (maximum two typed pages)

Research and write a short paper (maximum two typed pages) illustrating an example of how a company applies concepts of Design for Environment (DfE).

Q: Choose a servicescape for a business with which you are familiar and

Choose a servicescape for a business with which you are familiar and list key physical attributes of the servicescape and their impact on customer service and value. Explain how the servicescape estab...

Q: Define lean and elaborate servicescapes and give an example not in the

Define lean and elaborate servicescapes and give an example not in the textbook.

Q: Select a service at your school, such as financial aid,

Select a service at your school, such as financial aid, bookstore, curriculum advising, and so on. Propose a redesign of this service and its service delivery system. First, baseline the current servi...

Q: Identify a job in an organization and describe how the four elements

Identify a job in an organization and describe how the four elements of service-encounter design are designed and managed for this job. (The job you select could be in a professional organization suc...

Q: Propose an explicit service guarantee for a fast-food restaurant.

Propose an explicit service guarantee for a fast-food restaurant. Clearly explain why you included the features of your service guarantee (maximum of one page). Do you think that a restaurant would...

Q: Identify a service-provider job and associated service encounters and design

Identify a service-provider job and associated service encounters and design and write a job description for it. (Consider desired customer-contact skills and behaviors, education and training requir...

Q: Is it easier to management a high- or low-customer

Is it easier to management a high- or low-customer-contact business? Explain.

Q: The Hudson Jewelers case study found in MindTap integrates material found in

The Hudson Jewelers case study found in MindTap integrates material found in each chapter of the book. Case Questions for Discussion: 1. Research short- and long-term risks in the global diamond suppl...