Questions from General Operations Management

Q: Characterize the following goods and services on the low-high-

Characterize the following goods and services on the low-high-customer-contact continuum and justify your answer in a sentence or two. a. participating in a case study classroom discussion b. listenin...

Q: Find an example of a service guarantee and explain its strengths and

Find an example of a service guarantee and explain its strengths and weaknesses.

Q: How would you rate the following service encounter experience? Negative and

How would you rate the following service encounter experience? Negative and positive reactions?

Q: Do you think you will be working in manufacturing or services when

Do you think you will be working in manufacturing or services when you graduate? What do you think will be the role of manufacturing in the U.S. economy in the future?

Q: One study that focused on the impact of China trade on the

One study that focused on the impact of China trade on the U.S. textile industry noted that 19 U.S. textile factories were closed and 26,000 jobs lost in the early 2000s. If these factories had not c...

Q: How does globalization impact the supply chain design process?

How does globalization impact the supply chain design process?

Q: If a small U.S. business with sales of $

If a small U.S. business with sales of $300 million wanted to expand into global markets, develop a check sheet with a list of twenty questions (and decisions) they might have to answer (make) regardi...

Q: Explain why it is important for operations managers to understand the local

Explain why it is important for operations managers to understand the local culture and practices of the countries in which a firm does business. What are some of the potential consequences if they do...

Q: Research a U.S. company that recently moved a corporate

Research a U.S. company that recently moved a corporate headquarters or factory or research and development center from the United States to another country. What were the advantages and disadvantage...

Q: Research the topic of “reshoring” in the United States and

Research the topic of “reshoring” in the United States and evaluate its impact. Develop an incentive system for U.S. firms to bring work back to the United States. Be ready to present to the class....