Questions from General Operations Management

Q: The district manager of a fast-food restaurant chain was receiving

The district manager of a fast-food restaurant chain was receiving numerous complaints about customers waiting too long at the counter to place and receive their order. During the peak hour of store o...

Q: Kurelis Interior Design provides home and office decorating assistance. In normal

Kurelis Interior Design provides home and office decorating assistance. In normal operation an average of 2.5 customers arrive per hour. One design consultant is available to answer customer questions...

Q: Keuka Park Savings and Loan currently has one drive-up teller

Keuka Park Savings and Loan currently has one drive-up teller window. Cars arrive at a mean rate of 10 per hour. The mean service rate is 12 cars per hour per window. To improve its customer service,...

Q: Trosper Tire Company has decided to hire a new mechanic to handle

Trosper Tire Company has decided to hire a new mechanic to handle all tire changes for customers ordering new tires. Two mechanics are available for the job. One mechanic has limited experience and ca...

Q: Kurelis Interior Design (see problem 67) provides home and office

Kurelis Interior Design (see problem 67) provides home and office decorating assistance. On average, their high-end customers spend $36,000 on interior design fees plus $186,000 for furniture. In norm...

Q: In Solved Problem 7.1 on Clear Water Pool Service (

In Solved Problem 7.1 on Clear Water Pool Service (CWPS), CWPS replaced it fleet of pool service vans with hybrid/electric and gasoline-driven systems. This reduced the number of gallons of gasoline u...

Q: Select three types of supply chain risks and explain in-depth

Select three types of supply chain risks and explain in-depth how supply chain managers can help mitigate these risks. That is, develop an action plan to mitigate these risks (maximum of two typed pag...

Q: An airport limousine service has one employee work the airport counter.

An airport limousine service has one employee work the airport counter. A customer arrives on the average of once every three minutes, and it takes on average two minutes to process the transaction. U...

Q: A medical clinic has two administrators handling all processing of insurance claims

A medical clinic has two administrators handling all processing of insurance claims in a shared office. Administrator A handles only private insurance claims and processing. Administrator B handles on...

Q: The Welsh Corporation uses 13 key components in one of its manufacturing

The Welsh Corporation uses 13 key components in one of its manufacturing plants. The data are provided in the worksheet C12 Excel P63 Data in MindTap. Use the ABC Excel template in MindTap to perform...