Questions from Managerial Communication

Q: Linda Sims is the manager of the accounting department and Jose Martinez

Linda Sims is the manager of the accounting department and Jose Martinez is the manager of the sales department for a production company. This is a fast-growing company, and the staff of the accountin...

Q: Janna White sat in her office, perplexed. Two days previously

Janna White sat in her office, perplexed. Two days previously, she had been given responsibility to lead a team on a project that would have a significant impact on the investment decision under consi...

Q: Rod Edwards, the advertising manager for Waterlite Advertising and Associates,

Rod Edwards, the advertising manager for Waterlite Advertising and Associates, has two assistants. One is Gina Reese, an account executive who gets clients for the company. Edwards’s second assistant...

Q: Jessica Dunham paced as she spent the last few moments before her

Jessica Dunham paced as she spent the last few moments before her board presentation, trying to calm down. She had prepared a PowerPoint presentation and had practiced many times. It was no different...

Q: Coleen cheered as she completed the last of her attachments for the

Coleen cheered as she completed the last of her attachments for the report, a last-minute request before the weekend; a fair-weather Friday, one that she was eager to begin, since she had made plans f...

Q: Jessie had just taken his second test-drive in the new

Jessie had just taken his second test-drive in the new three-quarter–ton pickup truck he was considering purchasing. The salesman had become his “best” friend in the past three hours, pampering him wi...

Q: Give examples where you would use casual listening, factual listening,

Give examples where you would use casual listening, factual listening, and empathic listening.

Q: Jack Simpson, newly appointed human resources director for Geridan Contracting Corporation

Jack Simpson, newly appointed human resources director for Geridan Contracting Corporation (GCC), had had an unusual morning. First on his agenda was an exit interview with Maria Johnson, the company...

Q: Saul and Latisha are both administrative managers in a machine tool company

Saul and Latisha are both administrative managers in a machine tool company. Latisha is the director of purchasing and has four purchasing agents and a secretary reporting to her. Saul is the director...

Q: Jerry Blaire is the regional manager of a national electronic franchise retail

Jerry Blaire is the regional manager of a national electronic franchise retail store. This franchise has over 200 locally owned stores throughout the eastern United States. As the regional manager, Bl...