Discuss how society’s expectations are influencing managers and organizations.
> List and explain the key competencies and personal characteristics that strong leaders possess.
> Define leadership. Why is it necessary for a culture of performance excellence?
> How does the ISO 26000:2010 standard guide organizations in CSR?
> What is corporate social responsibility and why is it important for organizations?
> How does transactional leadership theory differ from transformational leadership theory? Why is transformational leadership more relevant to quality and performance excellence?
> How do emerging leadership theories differ from traditional theories? Summarize them and their importance in leadership for performance excellence.
> How might a SWOT (strengths, weaknesses, opportunities, and threats) analysis be of use for identifying measures in a balanced scorecard? What types of questions might you ask?
> What are best practices? What are the major conclusions and implications of the Best Practices report of Ernst & Young and the American Quality Foundation? How do they relate to Deming’s philosophy?
> Why is it important to customize performance excellence approaches to each organization?
> Define the terms alignment and integration. Why are they important?
> What are common barriers to change?
> What lessons can be learned from Wainwright Industries about changing an organization’s culture?
> Discuss the role of middle management and the workforce in achieving quality and performance excellence.
> Describe questions that organizations must ask and steps they must take in change management processes.
> Explain the difference between strategic change and process change.
> What is self-assessment? Why is it valuable? What issues should self-assessment address?
> Explain the notion of a learning organization. How does the Balding Criteria provide a framework for organizational learning?
> Under which perspective of the balanced scorecard would you classify each of the following measurements? a. On-time delivery to customers b. Time to develop the next generation of products c. Manufacturing yield d. Engineering efficiency e. Quarterly sal
> Describe the typical life cycle of a quality initiative and the Balding “Roadmap.” Why are they important for senior leaders to understand?
> List the important principles for successfully implementing performance excellence approaches.
> What is culture? How are cultural values reflected in organizations?
> What must small businesses and not-for-profits do to successfully establish a total quality focus?
> Why have small businesses and not-for-profits been slow to adopt quality initiatives?
> Why is follow-up important as a part of self assessment processes? What two key activities should comprise follow-up? What advice should managers heed to leverage self-assessment?
> State some examples of how organizations address societal responsibilities.
> What is governance? Why is it important that organizations have a strong governance system?
> Explain how CSR is reflected in the Balding Criteria.
> A large hospital identified the following strategic priorities: Patient accessibility Patient safety Clinical excellence few hassles for patients and families Workforce well-being Family-centered care Operational efficiency suggest some measures that ali
> What types of measurements, either formal or informal, do you use to manage your personal life? How might your personal measurement system be improved using the principles discussed in this chapter?
> Describe how entrepreneurs lead organizations.
> Describe the six legal forms of organization and the choice of appropriate organizational structure.
> Explain what entrepreneurs do in the planning process for new ventures.
> Define entrepreneurship and explain why it’s important.
> Explain what disruptive innovation is and why managing it is important.
> Discuss techniques for stimulating innovation.
> Describe what managers need to know about employee stress.
> Explain how to manage resistance to change.
> Define organizational change and compare and contrast views on the change process.
> Discuss contemporary issues in planning.
> Define Queuing Theory
> Compare and contrast approaches to goal setting and planning.
> Explain what managers do in the strategic management process.
> Discuss the nature and purposes of planning.
> Discuss contemporary issues in managerial decision making.
> Discuss group decision making.
> Describe the types of decisions and decision-making conditions managers face.
> Explain the three approaches managers can use to make decisions.
> Describe the decision-making process.
> Discuss the factors that lead to ethical and unethical behavior in organizations.
> What is Linear Programming?
> Describe what managers need to know about managing in a global organization.
> Explain globalization and its impact on organizations.
> Describe current issues in organizational culture.
> Describe how organizational culture affects managers.
> Define organizational culture and explain why it’s important.
> Discuss how the external environment affects managers.
> Explain what the external environment is and why it’s important.
> Describe the key employability skills gained from studying management that are applicable to your future career, regardless of your major.
> Describe the factors that are reshaping and redefining management.
> Discuss contemporary issues in control.
> Briefly define Break-Even Analysis
> Discuss the types of controls organizations and managers use.
> Describe the three steps in the control process.
> Explain the nature and importance of control.
> Discuss contemporary issues in communication.
> Explain how technology affects managerial communication.
> Describe what managers need to know about communicating effectively.
> Panera Bread Company is an American chain of bakery-café fast casual restaurants based out of St. Louis, Missouri. Founded more than 35 years ago, Panera is now an enterprise with more than 2,000 bakery-cafés, 100,000 associates, and annual systemwide sa
> The dark underbelly of college basketball.” College basketball is big business for the NCAA (National Collegiate Athletic Association). The annual tournament to crown the national champion of college basketball —the “big dance”—is the major source of inc
> Social media is altering the way employee salaries are negotiated and changed. It used to be that how much you were paid at your job was something you never talked about, especially with others outside your family and maybe your friends. However, a numbe
> You used to be able to tell who the bad guys were. But in our increasingly digital online world, those days are long gone. Now, the bad guys are faceless and anonymous. And they can and do inflict all kinds of damage on individuals, businesses, governmen
> Economic Order Quantity Model
> Can employees really manage themselves? At W. L. Gore and Associates, self-managed teams have helped create a a thriving business that has operated profitably for more than 50 years. Gore is a manufacturer that develops innovative solutions for demanding
> Attracting and selecting the right talent is critical to a company’s success. For tech companies, the process is even more critical since it’s the knowledge, skills, and abilities of their employees that determines these companies’ efficiency, innovation
> Admit it. Sometimes the projects you’re working on (school, work, or both) can get pretty boring and monotonous. Wouldn’t it be great to have a magic button you could push to get someone else to do that boring, time-consuming stuff? At Pfizer, that “magi
> Fanatically focusing on execution and brand. That’s how analysts describe the strategic approach of Warby Parker, a New York City eyewear startup that’s quickly disrupting the old fashioned eyewear business. Co-founded in 2010 by David Gilboa and Neil Bl
> How many of you wear a watch on your wrist? Not a “smartwatch” or fitness tracker, but an actual watch. Our guess is not many of you. And that’s the problem the Swiss watch industry is facing. It’s fighting lagging sales and needs to raise the interest o
> Since 2008, Domino’s Pizza has fanatically pursued any and every possible “digital doodad” to sell pizza. Here’s a brief timeline showing the company’s progressive investment in technology: 2008 Pizza Tracker, a system to track pizzas on their way to the
> Competitors in the movie theater industry had hoped that they were through the challenges they’d faced during the economic downturn. Box office revenue (the amount of money generated through movie ticket sales) has been on a roller coaster: 2014, it was
> Holacracy.” That’s the word of the day at Zappos, the Nevada-based online shoe and apparel retailer. During a four-hour, year-end employee meeting some five years ago, CEO Tony Hsieh announced that he was eliminating the company’s traditional managerial
> Microsoft Corp, quite often considered the granddaddy of the computer software industry, was founded in 1975 by childhood friends Bill Gates and Paul Allen. (Fun fact: The company was originally based in Albuquerque, New Mexico, not Seattle!) Since its f
> Human resource (HR) managers say that 53 percent of résumés and job applications contain falsification, and 21 percent of résumé falsification state a fraudulent degree. Another review of standard résumés found that 80 percent contained “discrepancies.”
> What are Contemporary Approaches?
> Over the years, NASA (National Aeronautics and Space Administration) has provided us with some spectacular moments—from Neil Armstrong’s first steps on the moon to the Hubble Telescope’s mesmerizing photos of distant stars and galaxies. As stated in NASA
> In today’s business climate, entrepreneurial activity is strong. It’s a great time to be an entrepreneur. More than ever, the people seizing entrepreneurial opportunities are women. But while it may be a great time to be an entrepreneur, do men and women
> It all started with a simple plan to make a superior T-shirt. As special teams captain during the mid-1990s for the University of Maryland football team, Kevin Plank hated having to repeatedly change the cotton T-shirt he wore under his jersey as it beca
> Ford Motor Company, a global company based in Dearborn, Michigan, employs approximately 203,000 people worldwide. Its 2017 revenue topped $145.7 billion. Ford is well into its second century...over 115 years! Not surprisingly, there have been significant
> Baseball has long been called “America’s national pastime” (although according to a Harris Interactive survey, the NFL has been, hands down, the favorite sport of Americans). Now, the game of baseball can probably be better described as America’s number
> It’s got to be one of the most convenient products ever—especially for consumers who want their coffee (or tea or other hot beverage) efficiently delivered without much hassle. The Keurig K Cups were invented in 992 by John Sylvan. Like any innovator, Sy
> You’re starting to see them everywhere... charging stations for electric vehicles (EVs). That’s a sure sign that the global auto industry is going through a massive change. You shouldn’t be surprised, therefore, that experts are predicting that electric
> You could say the beginning of the end for Uber founder and CEO Travis Kalanick was the February 2017 blog post by former Uber engineer Susan Fowler that outlined a toxic work culture hostile to women and filled with managers (from top down) willing to t
> Walmart, the world’s largest retailer, is a mega-business with more than 11,700 retail units in 28 countries and approximately 2.3 million associates around the world. That’s a lot of employees to manage! Its most recent annual revenues were more than $4
> The health-care industry is the fastest growing sector of the U.S. economy, with annual revenues projected at over $1.6 trillion (that’s 12 zeroes!). And health care has surpassed manufacturing and retail as the largest source of jobs in the United State
> What is Quantitative Approach
> After decades of affirmative action, diversity training, and inclusion practices, you’d think that bias (racial, gender, age, you-name it) wouldn’t be an issue. But almost everyone has observed bias in the workplace … jokes about a particular group of pe
> 2017 was a public relations nightmare for United Airlines. Several incidents involving United Air employees enforcing a variety of rules, regulations, and protocols in interactions with customers caused international outcry. First, in March, two teenager
> When you walk into Edwins, you assume it is just an upscale dining location serving classic and contemporary French cuisine. But the restaurant also serves as a nonprofit rehabilitation center for those who have been incarcerated. Referred to as a “secon
> In one of the worst business ethics scandals in history, the world learned in 2015 that Volkswagen (VW) intentionally circumvented government exhaust emission tests for years by installing so-called defeat devices on its clean diesel vehicles. This revel
> When Amancio Ortega, a former Spanish bathrobe maker, opened his first Zara clothing store, his business model was simple: sell high-fashion look-alikes to price-conscious Europeans. After succeeding in this, he decided to tackle the outdated clothing in
> It’s the world’s largest package delivery company with the instantly recognizable trucks. Every day, United Parcel Service (UPS) transports more than 20 million packages and documents throughout the United States and to more than 220 countries and territ
