When you walk into Edwins, you assume it is just an upscale dining location serving classic and contemporary French cuisine. But the restaurant also serves as a nonprofit rehabilitation center for those who have been incarcerated. Referred to as a “second chance life center” by founder and executive director Brandon Chrostowski, Edwins Leadership Institute and Restaurant helps formerly incarcerated individuals by providing them with employment, education, and on-the job training in the food-service industry. It is challenging for a released felon to become a productive member of society. A felony conviction greatly affects the ability to secure future employment. The problem is not that those individuals are unwilling to work, it is that their prison record precludes them from opportunities. And what happens to those who don’t find work. They often return to prison. An estimated two-thirds of released convicts return to prison within five years. Chrostowski was given a break when he was mentored and attended culinary school while on probation. He had served some time in jail as a juvenile offender, and because of the support he received, he worked his way to success in the restaurant business. Chrostowski worked as a chef in New York City and Paris before moving to Cleveland, Ohio, and eventually launching Edwins. The goal of the program is to help former felons successfully reenter society. The program not only teaches them skills in food prep, cooking, and restaurant operations, but also offers a full support program for the students, including bringing in other former felons to share inspiration. They provide the 40 or so students in the six-month program a variety of assistance such as help finding housing, transportation, counseling, and other needed support services to help with reentry. The program also hopes to have an impact on the community of Cleveland by providing future leaders for vulnerable neighborhoods. The food for Edwins is locally sourced, and meals are priced in the $30– $40 range, creating a fine dining experience. Chrostowski notes they feel that they need to do better than competitors because restaurant patrons may be skeptical about the staff’s ability. So far his efforts seem to be working. Not only have nearly 200 students moved through the program in five years, they have received favorable reviews in impressive food columns such as the New York Times. The restaurant and institute were also the subject of an Oscar-nominated documentary, Knife Skills. The name Edwins comes from “education wins,” and it looks like that is the case here. Recognized as a “CNN Hero” in 2016, Brandon Chrostowski has launched a winning venture that is offering a second chance to its students. Question#1 Entrepreneurs are important because of the impact they have on the world around them. List and explain the different ways Edwins Restaurant benefits its community. Question#2 What characteristics do you think Brandon Chrostowski possesses that have helped him make this business a success? Question#3 Instead of a restaurant, Chrostowski could have opened only a nonprofit cooking school or training center to help former felons receive job training that would have benefitted them. Why is adding on the restaurant helpful? Question#4 Many entrepreneurs want to grow their businesses. Could Chrostowski grow this business? How? Question#5 Does Brandon Chrostowski fit the definition of a social entrepreneur? Explain.
> Discuss the factors that lead to ethical and unethical behavior in organizations.
> Discuss how society’s expectations are influencing managers and organizations.
> What is Linear Programming?
> Describe what managers need to know about managing in a global organization.
> Explain globalization and its impact on organizations.
> Describe current issues in organizational culture.
> Describe how organizational culture affects managers.
> Define organizational culture and explain why it’s important.
> Discuss how the external environment affects managers.
> Explain what the external environment is and why it’s important.
> Describe the key employability skills gained from studying management that are applicable to your future career, regardless of your major.
> Describe the factors that are reshaping and redefining management.
> Discuss contemporary issues in control.
> Briefly define Break-Even Analysis
> Discuss the types of controls organizations and managers use.
> Describe the three steps in the control process.
> Explain the nature and importance of control.
> Discuss contemporary issues in communication.
> Explain how technology affects managerial communication.
> Describe what managers need to know about communicating effectively.
> Panera Bread Company is an American chain of bakery-café fast casual restaurants based out of St. Louis, Missouri. Founded more than 35 years ago, Panera is now an enterprise with more than 2,000 bakery-cafés, 100,000 associates, and annual systemwide sa
> The dark underbelly of college basketball.” College basketball is big business for the NCAA (National Collegiate Athletic Association). The annual tournament to crown the national champion of college basketball —the “big dance”—is the major source of inc
> Social media is altering the way employee salaries are negotiated and changed. It used to be that how much you were paid at your job was something you never talked about, especially with others outside your family and maybe your friends. However, a numbe
> You used to be able to tell who the bad guys were. But in our increasingly digital online world, those days are long gone. Now, the bad guys are faceless and anonymous. And they can and do inflict all kinds of damage on individuals, businesses, governmen
> Economic Order Quantity Model
> Can employees really manage themselves? At W. L. Gore and Associates, self-managed teams have helped create a a thriving business that has operated profitably for more than 50 years. Gore is a manufacturer that develops innovative solutions for demanding
> Attracting and selecting the right talent is critical to a company’s success. For tech companies, the process is even more critical since it’s the knowledge, skills, and abilities of their employees that determines these companies’ efficiency, innovation
> Admit it. Sometimes the projects you’re working on (school, work, or both) can get pretty boring and monotonous. Wouldn’t it be great to have a magic button you could push to get someone else to do that boring, time-consuming stuff? At Pfizer, that “magi
> Fanatically focusing on execution and brand. That’s how analysts describe the strategic approach of Warby Parker, a New York City eyewear startup that’s quickly disrupting the old fashioned eyewear business. Co-founded in 2010 by David Gilboa and Neil Bl
> How many of you wear a watch on your wrist? Not a “smartwatch” or fitness tracker, but an actual watch. Our guess is not many of you. And that’s the problem the Swiss watch industry is facing. It’s fighting lagging sales and needs to raise the interest o
> Since 2008, Domino’s Pizza has fanatically pursued any and every possible “digital doodad” to sell pizza. Here’s a brief timeline showing the company’s progressive investment in technology: 2008 Pizza Tracker, a system to track pizzas on their way to the
> Competitors in the movie theater industry had hoped that they were through the challenges they’d faced during the economic downturn. Box office revenue (the amount of money generated through movie ticket sales) has been on a roller coaster: 2014, it was
> Holacracy.” That’s the word of the day at Zappos, the Nevada-based online shoe and apparel retailer. During a four-hour, year-end employee meeting some five years ago, CEO Tony Hsieh announced that he was eliminating the company’s traditional managerial
> Microsoft Corp, quite often considered the granddaddy of the computer software industry, was founded in 1975 by childhood friends Bill Gates and Paul Allen. (Fun fact: The company was originally based in Albuquerque, New Mexico, not Seattle!) Since its f
> Human resource (HR) managers say that 53 percent of résumés and job applications contain falsification, and 21 percent of résumé falsification state a fraudulent degree. Another review of standard résumés found that 80 percent contained “discrepancies.”
> What are Contemporary Approaches?
> Over the years, NASA (National Aeronautics and Space Administration) has provided us with some spectacular moments—from Neil Armstrong’s first steps on the moon to the Hubble Telescope’s mesmerizing photos of distant stars and galaxies. As stated in NASA
> In today’s business climate, entrepreneurial activity is strong. It’s a great time to be an entrepreneur. More than ever, the people seizing entrepreneurial opportunities are women. But while it may be a great time to be an entrepreneur, do men and women
> It all started with a simple plan to make a superior T-shirt. As special teams captain during the mid-1990s for the University of Maryland football team, Kevin Plank hated having to repeatedly change the cotton T-shirt he wore under his jersey as it beca
> Ford Motor Company, a global company based in Dearborn, Michigan, employs approximately 203,000 people worldwide. Its 2017 revenue topped $145.7 billion. Ford is well into its second century...over 115 years! Not surprisingly, there have been significant
> Baseball has long been called “America’s national pastime” (although according to a Harris Interactive survey, the NFL has been, hands down, the favorite sport of Americans). Now, the game of baseball can probably be better described as America’s number
> It’s got to be one of the most convenient products ever—especially for consumers who want their coffee (or tea or other hot beverage) efficiently delivered without much hassle. The Keurig K Cups were invented in 992 by John Sylvan. Like any innovator, Sy
> You’re starting to see them everywhere... charging stations for electric vehicles (EVs). That’s a sure sign that the global auto industry is going through a massive change. You shouldn’t be surprised, therefore, that experts are predicting that electric
> You could say the beginning of the end for Uber founder and CEO Travis Kalanick was the February 2017 blog post by former Uber engineer Susan Fowler that outlined a toxic work culture hostile to women and filled with managers (from top down) willing to t
> Walmart, the world’s largest retailer, is a mega-business with more than 11,700 retail units in 28 countries and approximately 2.3 million associates around the world. That’s a lot of employees to manage! Its most recent annual revenues were more than $4
> The health-care industry is the fastest growing sector of the U.S. economy, with annual revenues projected at over $1.6 trillion (that’s 12 zeroes!). And health care has surpassed manufacturing and retail as the largest source of jobs in the United State
> What is Quantitative Approach
> After decades of affirmative action, diversity training, and inclusion practices, you’d think that bias (racial, gender, age, you-name it) wouldn’t be an issue. But almost everyone has observed bias in the workplace … jokes about a particular group of pe
> 2017 was a public relations nightmare for United Airlines. Several incidents involving United Air employees enforcing a variety of rules, regulations, and protocols in interactions with customers caused international outcry. First, in March, two teenager
> In one of the worst business ethics scandals in history, the world learned in 2015 that Volkswagen (VW) intentionally circumvented government exhaust emission tests for years by installing so-called defeat devices on its clean diesel vehicles. This revel
> When Amancio Ortega, a former Spanish bathrobe maker, opened his first Zara clothing store, his business model was simple: sell high-fashion look-alikes to price-conscious Europeans. After succeeding in this, he decided to tackle the outdated clothing in
> It’s the world’s largest package delivery company with the instantly recognizable trucks. Every day, United Parcel Service (UPS) transports more than 20 million packages and documents throughout the United States and to more than 220 countries and territ
> At its headquarters in Ventura, California, Patagonia’s office space feels more like a national park lodge than the main office of a $600 million retailer. It has a Douglas fir staircase and a portrait of Yosemite’s El Capitan. The company’s café serves
> Adobe Systems is one of the largest and most diversified software companies in the world. It is headquartered in San Jose, California, in the heart of Silicon Valley. Its 18,000 plus employees are a core asset and the key to the company’s success. And th
> Which do you think would be a manager’s best choice for shaping long-term ethical behavior: a written code of ethics combined with ethics training OR strong ethical leadership? Support your position.
> Is globalization good for business? For consumers? Discuss.
> Tesla. Elon Musk. You’ve probably heard of both. Tesla was founded in 2003 by a group of engineers who wanted to prove that buyers didn’t need to compromise looks and performance to drive electric—that electric cars could be “better, quicker, and more fu
> Explain how an organization’s culture can help it be successful AND how it can keep it from being successful.
> How can managers best deal with environmental uncertainty?
> Explain how the 4 functions approach is better than the roles approach and the skills and competencies approach for describing what managers do.
> Do all organizations need managers? Explain.
> Discuss the various types of tools used to monitor and measure organizational performance.
> Why is it important for managers to understand the control process?
> Describe three barriers to communication and how managers can overcome those barriers.
> What purposes does communication serve?
> Why is trust the essence of leadership?
> What is the difference between trait theories and behavioral theories of leadership?
> Founded by Jeff Bezos in 1994, Amazon is the world’s largest retailer based on market value. Many credit the organization’s work environment and culture for motivating employees to create innovations such as the Kindle and drone delivery. Like others in
> What is a Behavioral Approach?
> What are the three variables in expectancy theory and how do they explain motivation?
> What economic and cross-cultural challenges face managers when motivating employees?
> Describe the key elements of attribution theory. Discuss how the fundamental attribution error and self-serving bias play a role.
> Why is it important for managers to have an understanding of organizational behavior?
> What characteristics do effective teams need?
> Why is it important for managers to know about the stages of group development?
> How does HRM help achieve the goal of having the “the right numbers of the right people in the right place at the right time”?
> How is technology changing how HRM is done?
> If organizing is about getting work done efficiently and effectively, what organizing challenges might lower-level managers have to address? (Hint: Think in terms of the six key elements of organization design.)
> It’s stated in the chapter that contemporary organization design should be lean, flexible, and innovative. What are the implications of those requirements?
> Jean Paul Agon, the president and CEO of L’Oreal, joined the company right after his university graduation in 1978 and has continued to grow as a leader over his more than 40 years with the company. Headquartered in France with more than 80,000 employees
> Would a good manager be a good entrepreneur? Discuss.
> Is it necessary for an entrepreneur to do a feasibility study? Explain.
> Describe the structural, cultural, and human resources variables that are necessary for innovation.
> Planned change is often thought to be the best approach to take in organizations. Can unplanned change ever be effective? Explain.
> How could the Internet be helpful to managers as they follow the steps in the strategic management process?
> Will planning become more or less important to managers in the future? Why?
> Discuss the pros and cons of managers using technology to help make decisions.
> Today’s world is chaotic and fast-paced. How does time pressure affect managerial decision making? What can managers do to still be good decision makers under such conditions?
> Is your course instructor a manager? Discuss in terms of planning, organizing, leading, and controlling. Also discuss using Mintzberg’s managerial roles approach.
> Using any of the popular business periodicals (such as Bloomberg Businessweek, Fortune, Wall Street Journal, Fast Company), find examples of managers doing each of the four management functions. Write up a description and explain how these are examples o
> Would unlimited vacation time offered by an organization be important to you? Would it be an appealing enough benefit to attract you to an organization you might not have considered? Would it motivate you as an employee? Some businesses—Netflix, LinkedIn
> What similarities and differences do you see among the four management functions?
> In today’s environment, which is more important to organizations—efficiency or effectiveness? Explain your choice.
> How do managers differ from non managerial employees?
> What is an organization and what characteristics do organizations share?
> Ineffective communication is the fault of the sender.” Do you agree or disagree with this statement? Discuss.
> Which do you think is more important for a manager: speaking accurately or listening actively? Why?
> Why isn’t effective communication synonymous with agreement?
> Which type of communication do you think is most effective in a work setting? Why?
> How can organizations develop effective leaders?
