Questions from Total Quality Management

Q: National Partamiento installs and maintains thousands of refrigerators and other appliances in

National Partamiento installs and maintains thousands of refrigerators and other appliances in rental apartments across the country. They have conducted a short study of failure rates based on followi...

Q: Georgia’s Giant Gyros conducted consumer surveys and focus groups concerning a new

Georgia’s Giant Gyros conducted consumer surveys and focus groups concerning a new gyro sandwich design and the restaurant facility, and identified the most important customer expectations (not in any...

Q: Georgia’s Giant Gyros (Problem 4) acquired some additional information about

Georgia’s Giant Gyros (Problem 4) acquired some additional information about product characteristics. It found that consumers placed the highest importance on taste appeal (especially flavor), followe...

Q: A blueprint specification for the thickness of a refrigerator part at Cool

A blueprint specification for the thickness of a refrigerator part at Cool Food, Inc. is 0.06 6 0.04 centimeters (cm). It costs $45 to scrap a part that is outside the specifications. Determine the Ta...

Q: A team was formed to study the refrigerator part at Cool Food

A team was formed to study the refrigerator part at Cool Food, Inc. described in Problem 6. While continuing to work to find the root cause of scrap, they found a way to reduce the scrap cost to $35 p...

Q: A specification for the length of an auto part at Adams Metal

A specification for the length of an auto part at Adams Metal Fabricating is 15.0 6 1.75 centimeters (cm). It costs $65 to scrap a part. Determine the Taguchi loss function. Then, determine the expect...

Q: In a true story related by our colleague Professor James W.

In a true story related by our colleague Professor James W. Dean, Jr., the general manager of an elevator company was frustrated with the lack of cooperation between the mechanical engineers who desig...

Q: A team was formed to study the auto part at Adams Metal

A team was formed to study the auto part at Adams Metal Fabricating described in Problem 8. While continuing to work to find the root cause of scrap, the team found a way to reduce the cost for scrapp...

Q: Leatherlike Manufacturing Company makes an artificial leather-like product for the

Leatherlike Manufacturing Company makes an artificial leather-like product for the fashion accessory market. The material is made in sheets and has the appearance of a thin rug. Each sheet is 36 inche...

Q: Stateside Metrology Repairs, Inc. has a thriving business repairing and

Stateside Metrology Repairs, Inc. has a thriving business repairing and upgrading high-technology measuring instruments. The costs of quality that they have collected over the past year can be found i...