Questions from Total Quality Management


Q: What is process mapping? Why is it important in process design

What is process mapping? Why is it important in process design?

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Q: List important questions that should be asked when analyzing process maps to

List important questions that should be asked when analyzing process maps to create a more effective design

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Q: What is the science of statistics? Why is it important in

What is the science of statistics? Why is it important in quality management?

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Q: Explain the difference between a population and a sample.

Explain the difference between a population and a sample.

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Q: List the common types of statistical measures of location and explain how

List the common types of statistical measures of location and explain how to compute them.

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Q: List the common types of statistical measures of dispersion and explain how

List the common types of statistical measures of dispersion and explain how to compute them.

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Q: A manager at a franchise of casual restaurant observed that there are

A manager at a franchise of casual restaurant observed that there are three types of customers who complain: those who feel they should receive exceptional service because of the price they pay; “regu...

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Q: Explain how to compute a proportion.

Explain how to compute a proportion.

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Q: Explain the difference between the standard deviation and the standard error of

Explain the difference between the standard deviation and the standard error of the mean. How are they related?

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Q: State the meaning of the central limit theorem in your own words

State the meaning of the central limit theorem in your own words. How important is it to the development and use of statistical quality control techniques?

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