Questions from Total Quality Management

Q: Explain the factors associated with supplier selection.

Explain the factors associated with supplier selection.

Q: Why is it important to establish strong partnering relationships with suppliers

Why is it important to establish strong partnering relationships with suppliers

Q: Explain some of the common practices for supplier certification. How does

Explain some of the common practices for supplier certification. How does ISO 9000 support these practices?

Q: Define process management and its three key activities. Why is process

Define process management and its three key activities. Why is process management important to any business?

Q: A local delivery service has 40 drivers who deliver packages throughout the

A local delivery service has 40 drivers who deliver packages throughout the metropolitan area. Occasionally, drivers make mistakes, such as entering the wrong package number on a shipping document, fa...

Q: If you were the manager of a small pizza restaurant (dine

If you were the manager of a small pizza restaurant (dine-in and limited delivery), what customer contact requirements might you specify for your employees who take phone orders, work the cash registe...

Q: Discuss how process management is addressed in the ISO 9000 criteria.

Discuss how process management is addressed in the ISO 9000 criteria.

Q: Why is it important that processes be repeatable and measurable?

Why is it important that processes be repeatable and measurable?

Q: Explain the differences between value-creation and support processes. Provide

Explain the differences between value-creation and support processes. Provide some examples of each.

Q: Describe some organizations that use projects as their primary value-creation

Describe some organizations that use projects as their primary value-creation processes. How might the project management process differ in such organizations, in comparison with firms or departments...