Questions from Total Quality Management


Q: What is a process? Provide several examples.

What is a process? Provide several examples.

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Q: Explain the differences between designing processes for manufactured goods and services.

Explain the differences between designing processes for manufactured goods and services. How should the design of service processes be approached?

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Q: Thinking about organizations that you encounter in your daily life (your

Thinking about organizations that you encounter in your daily life (your college, bookstores, restaurants, and so on), identify examples of customer focused practices from Table 3.1 that are evident i...

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Q: Why is agility important for processes in today’s business environment?

Why is agility important for processes in today’s business environment?

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Q: Why do people make inadvertent mistakes? How does poka-yoke

Why do people make inadvertent mistakes? How does poka-yoke help prevent such mistakes?

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Q: Describe the types of errors that service poka-yokes are designed

Describe the types of errors that service poka-yokes are designed to prevent.

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Q: Define process control and tell why it is important.

Define process control and tell why it is important.

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Q: Describe the four elements of any control system.

Describe the four elements of any control system.

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Q: Explain the concept of after-action review.

Explain the concept of after-action review.

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Q: How process control is generally implemented in manufacturing and in services?

How process control is generally implemented in manufacturing and in services? Describe the similarities and differences

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