Questions from Total Quality Management

Q: Why is it important to consider workforce capability and capacity in designing

Why is it important to consider workforce capability and capacity in designing and sustaining high performance work systems?

Q: Write a generic customer satisfaction policy that a firm might use to

Write a generic customer satisfaction policy that a firm might use to convey trust to its customers and as a means of determining employee values, policies, and training initiatives.

Q: Explain some modern practices for hiring, work force learning, and

Explain some modern practices for hiring, work force learning, and career development.

Q: Summarize the key workforce-focused practices for performance excellence.

Summarize the key workforce-focused practices for performance excellence.

Q: Define workforce management. Explain its role from a strategic perspective.

Define workforce management. Explain its role from a strategic perspective.

Q: Explain the concept of workforce engagement. What advantages does it provide

Explain the concept of workforce engagement. What advantages does it provide to an organization?

Q: What is employee involvement? Discuss different approaches to employee involvement.

What is employee involvement? Discuss different approaches to employee involvement.

Q: Define the term motivation. Why is motivation critical for performance excellence

Define the term motivation. Why is motivation critical for performance excellence?

Q: List the key factors that characterize high-performance work.

List the key factors that characterize high-performance work.

Q: Explain the difference between work design and job design. How does

Explain the difference between work design and job design. How does the Hackman and Oldham model enhance understanding of how job design affects motivation, satisfaction, and organizational effectiven...