Questions from Total Quality Management

Q: Why is it important to segment customers? Describe some ways of

Why is it important to segment customers? Describe some ways of defining customer segments

Q: Explain why there is a logical relationship between customer satisfaction and employee

Explain why there is a logical relationship between customer satisfaction and employee satisfaction.

Q: Contrast job enlargement with job enrichment. How do they support the

Contrast job enlargement with job enrichment. How do they support the Hackman and Oldham model?

Q: What is empowerment? How does it benefit both the organization and

What is empowerment? How does it benefit both the organization and employees?

Q: Explain the concept of self-determination and how it differs from

Explain the concept of self-determination and how it differs from empowerment.

Q: What is a team? Define the major types of teams found

What is a team? Define the major types of teams found in organizations today.

Q: Contrast the differences between quality circles and self-managed teams.

Contrast the differences between quality circles and self-managed teams. What are the key characteristics of self-managed teams not found in quality circles?

Q: Discuss the five phases that teams typically go through during their life

Discuss the five phases that teams typically go through during their life cycle.

Q: Explain the important issues an organization must consider in developing successful teams

Explain the important issues an organization must consider in developing successful teams.

Q: What issues must organizations consider with respect to health, safety,

What issues must organizations consider with respect to health, safety, and employee well-being in the work environment?