Questions from Total Quality Management

Q: How has the Zero Moment of Truth affected your shopping experiences?

How has the Zero Moment of Truth affected your shopping experiences? Provide some examples.

Q: List and describe the tools needed for running an effective meeting.

List and describe the tools needed for running an effective meeting.

Q: What are the steps required to perform the nominal group technique (

What are the steps required to perform the nominal group technique (NGT)?

Q: Describe the impact of the Taylor system on quality, productivity,

Describe the impact of the Taylor system on quality, productivity, and workforce management. How do TQ principles differ from the Taylor system?

Q: What types of compensation practices support a performance excellence philosophy?

What types of compensation practices support a performance excellence philosophy?

Q: Explain the key practices that lead to effective recognition and reward approaches

Explain the key practices that lead to effective recognition and reward approaches?

Q: Briefly summarize traditional performance appraisal processes. From a performance excellence perspective

Briefly summarize traditional performance appraisal processes. From a performance excellence perspective, what objections have been raised concerning these processes? Describe some modern practices.

Q: What is 360-degree feedback? How does it differ from

What is 360-degree feedback? How does it differ from traditional performance appraisal approaches? How does it address the major criticisms of traditional performance appraisal processes and support T...

Q: Why is it important to assess workforce engagement and satisfaction? Describe

Why is it important to assess workforce engagement and satisfaction? Describe some common approaches.

Q: Outline the characteristics of the Gallup Q12 survey instrument for employee engagement

Outline the characteristics of the Gallup Q12 survey instrument for employee engagement and explain the management uses for three categories in the resulting “engagement index.”