Questions from General Operations Management


Q: What information is contained in a bill of material?

What information is contained in a bill of material?

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Q: What information is contained in an engineering drawing?

What information is contained in an engineering drawing?

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Q: What information is contained in an assembly chart? In a process

What information is contained in an assembly chart? In a process sheet?

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Q: Explain what is meant in service design by the “moment of

Explain what is meant in service design by the “moment of truth.”

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Q: Explain how the house of quality translates customer desires into product/

Explain how the house of quality translates customer desires into product/service attributes.

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Q: What is a process chain?

What is a process chain?

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Q: Why are the direct interactions and surrogate interaction regions in a PCN

Why are the direct interactions and surrogate interaction regions in a PCN diagram important in service design?

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Q: Explain how improving quality can lead to reduced costs.

Explain how improving quality can lead to reduced costs.

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Q: The Rover 6 is a new custom-designed sports car.

The Rover 6 is a new custom-designed sports car. An analysis of the task of building the Rover 6 reveals the following list of relevant activities, their immediate predecessors, and their duration:...

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Q: As an Internet exercise, determine the Baldrige Award criteria. See

As an Internet exercise, determine the Baldrige Award criteria. See the Web site www.nist.gov/baldrige/.

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