Questions from General Operations Management

Q: List the seven concepts that are necessary for an effective TQM program

List the seven concepts that are necessary for an effective TQM program. How are these related to Deming’s 14 points?

Q: Name three of the important people associated with the quality concepts of

Name three of the important people associated with the quality concepts of this chapter. In each case, write a sentence about each one summarizing his primary contribution to the field of quality mana...

Q: What are seven tools of TQM?

What are seven tools of TQM?

Q: How does fear in the workplace (and in the classroom)

How does fear in the workplace (and in the classroom) inhibit learning?

Q: How can a university control the quality of its output (that

How can a university control the quality of its output (that is, its graduates)?

Q: Philip Crosby said that quality is free. Why?

Philip Crosby said that quality is free. Why?

Q: List the three concepts central to Taguchi’s approach.

List the three concepts central to Taguchi’s approach.

Q: What is the purpose of using a Pareto chart for a given

What is the purpose of using a Pareto chart for a given problem?

Q: What are the four broad categories of “causes” to help

What are the four broad categories of “causes” to help initially structure an Ishikawa diagram or cause-and-effect diagram?

Q: Ross Hopkins, president of Hopkins Hospitality, has developed the tasks

Ross Hopkins, president of Hopkins Hospitality, has developed the tasks, durations, and predecessor relationships in the following table for building new motels. Draw the AON network and answer the qu...