Questions from General Operations Management

Q: What roles do operations managers play in addressing the major aspects of

What roles do operations managers play in addressing the major aspects of service quality?

Q: Explain, in your own words, what is meant by source

Explain, in your own words, what is meant by source inspection.

Q: What are 10 determinants of service quality?

What are 10 determinants of service quality?

Q: Name several products that do not require high quality.

Name several products that do not require high quality.

Q: What is process strategy?

What is process strategy?

Q: What type of process is used for making each of the following

What type of process is used for making each of the following products? (a) beer (b) wedding invitations (c) automobiles (d) paper (e) Big Macs (f ) custom homes (g) motorcycles

Q: What is service blueprinting?

What is service blueprinting?

Q: What is process redesign?

What is process redesign?

Q: What are the techniques for improving service productivity?

What are the techniques for improving service productivity?

Q: Name the four quadrants of the service process matrix. Discuss how

Name the four quadrants of the service process matrix. Discuss how the matrix is used to classify services into categories.