Questions from General Operations Management

Q: Where is the bottleneck (if any) in the process?

Where is the bottleneck (if any) in the process?

Q: Who are the main stakeholders in the development of this service,

Who are the main stakeholders in the development of this service, and what is their interest in it?

Q: How might public service guarantees (service guarantees issued by public,

How might public service guarantees (service guarantees issued by public, rather than private, organizations) need to differ from normal commercial ones?

Q: Viz2XHealth was a business-to-business healthcare IT company based

Viz2XHealth was a business-to-business healthcare IT company based in Dubai, serving major hospitals in the Gulf States. Its system allowed health staff to access and interrogate multiple systems from...

Q: Flodden is a leading international retailer selling clothing and accessories, with

Flodden is a leading international retailer selling clothing and accessories, with stores around the world. The countries from which it sources its products include Sri Lanka, Bangladesh, India and Vi...

Q: What would be the impact of offering a guarantee on the service

What would be the impact of offering a guarantee on the service that you personally provide?

Q: Select a process you are involved in, such as ‘being

Select a process you are involved in, such as ‘being taught’, ‘cooking a meal’, ‘cleaning’, etc. What might be the benefits of benchmarking this process and with whom could you compare your performanc...

Q: Haven is a charity providing refuge and safe houses for parents and

Haven is a charity providing refuge and safe houses for parents and children who have been subject to domestic abuse. The charity is based in the south-west of England. Most of the revenue funding for...

Q: Viola Media, run by Violet Lesseps, had developed a specialization

Viola Media, run by Violet Lesseps, had developed a specialization in videography for festivals, arts and outdoor events when it won a contract to provide videography support for the production of onl...

Q: Re-read the ‘Acuity and House Mark’ case example earlier

Re-read the ‘Acuity and House Mark’ case example earlier in the chapter. The example refers to ‘benchmarking clubs’. The benefits of these clubs are mostly obvious, but what might be the ‘dis- benefit...