Questions from General Operations Management

Q: Re-read the case example on Yahoo in this chapter.

Re-read the case example on Yahoo in this chapter. What was/were Mayer’s mistake(s)?

Q: EPC is a network of social policy researchers, consultants and lobbyists

EPC is a network of social policy researchers, consultants and lobbyists. The company provides consulting services to government and the voluntary sector that are, of necessity, low cost. EPC forgoes...

Q: Construct a cultural web for your university/college course. Which

Construct a cultural web for your university/college course. Which elements of the web help or hinder service delivery?

Q: What are the main capacity constraints that Rosemary faces?

What are the main capacity constraints that Rosemary faces?

Q: Which elements of the cultural web can operations managers influence easily,

Which elements of the cultural web can operations managers influence easily, and which might be more challenging? Interview a service operations manager and ask how they can influence their organizati...

Q: Evaluate an organization’s website or annual report and assess the ‘language

Evaluate an organization’s website or annual report and assess the ‘language set’ in use. Also try to identify words and phrases that you would expect to see, but which are absent. After researching t...

Q: Do you understand what are the principal underlying assumptions and values of

Do you understand what are the principal underlying assumptions and values of your organization? To what extent do these assumptions and values support your service concept? Where there are mismatches...

Q: Re-read the ‘Lunch delivery service of Mumbai’ case example

Re-read the ‘Lunch delivery service of Mumbai’ case example: (a) What makes the Dab awale service so successful? (b) What do you see as the threats to the business as Indian society changes?

Q: Re-read the case example on dark kitchens. (a

Re-read the case example on dark kitchens. (a) Why did this change to the home delivery network happen? (b) What points would you make if you had to make a case against the changes in the delivery net...

Q: Re-read the case example ‘Vodafone brings back call-

Re-read the case example ‘Vodafone brings back call-center jobs’. What are the advantages and dis- advantages of locating call centers in low-labor-cost areas?