Questions from General Operations Management

Q: Read the following statement by the chief service officer of an elevator

Read the following statement by the chief service officer of an elevator maintenance company: We found ourselves unable to compete against the really big elevator manufacturers, yet we were great at p...

Q: Being a supplier in the airline catering business is tough. Meals

Being a supplier in the airline catering business is tough. Meals must be of a quality that is appropriate for the class and type of flight, yet the airlines who are their customers are always looking...

Q: Many retailers devise a policy on ethical sourcing, trying to stock

Many retailers devise a policy on ethical sourcing, trying to stock items that conform to such things as workplace standards and business practices, health and safety conditions, human rights, legal s...

Q: Everyone wants children to be safe, for society to identify those

Everyone wants children to be safe, for society to identify those who are ‘at risk’ and for those ‘in authority’ to put processes in place to ensure that no child ‘slips through the net’. The key chal...

Q: How does Tree grove currently cope with demand fluctuations, and what

How does Tree grove currently cope with demand fluctuations, and what more could it do?

Q: When the management thinker and writer Charles Handy suffered a stroke,

When the management thinker and writer Charles Handy suffered a stroke, he had to spend time in hospital as he learned to walk, talk and even swallow again. He said that the experience taught him a va...

Q: Re-read the case example on them should ice hospital.

Re-read the case example on them should ice hospital. (a) Illustrate how hernia surgery has moved on from the time it was seen as difficult. (b) List some of the advantages of the move.

Q: In the case example ‘Robot receptionists? Robot careers?’

In the case example ‘Robot receptionists? Robot careers?’ technology was used as a substitute for service people. What other advantages might such technologies bring?

Q: There have been a number of changes in medical process technology that

There have been a number of changes in medical process technology that have had a huge impact on the way healthcare operations manage themselves. In particular, telemedicine has challenged one of the...

Q: The headquarters of a major creative agency offered a service to all

The headquarters of a major creative agency offered a service to all its global subsidiaries, which included the preparation of a budget estimate that was submitted to potential clients when making a...