Q: The pedestrian-crossing lights in New York City, like most
The pedestrian-crossing lights in New York City, like most other cities, required pedestrians to press a button if they wanted the lights to change. Then, over the course of many years, and without gi...
See AnswerQ: A hospital in a large city (where there are several hospitals
A hospital in a large city (where there are several hospitals) is considering posting current waiting times outside its ‘Accident and Emergency’ (emergency room) department. According to the operation...
See AnswerQ: What changes, or alternative measures, would you recommend for tracking
What changes, or alternative measures, would you recommend for tracking activity objective 1 and outcome objective 10?
See AnswerQ: Apple opened its ‘Apple Stores’ in smart high streets all over
Apple opened its ‘Apple Stores’ in smart high streets all over the world. Then it was reported that Apple would be opening a store-within-a-store in one of the world’s most famous department stores –...
See AnswerQ: LAX airport in Los Angeles is the fourth-busiest airport on
LAX airport in Los Angeles is the fourth-busiest airport on earth. It has also been judged the worst airport in the world. What do you think are the factors that determine the customer experience of a...
See AnswerQ: Re-read the case example on IKEA and its ‘big
Re-read the case example on IKEA and its ‘big box’ retail strategy. Applying the elements of the service strategy model (see Figure 3.4), explain what prompted IKEA to adapt its strategy?
See AnswerQ: This story is often related by strategy experts. During man oeuvres
This story is often related by strategy experts. During man oeuvres in the Alps, a detachment of soldiers got lost. The weather was severe and the snow was deep. In these freezing conditions, after tw...
See AnswerQ: ManTech Financial (MF), a large accountancy corporation, is looking
ManTech Financial (MF), a large accountancy corporation, is looking to assess the operations functions in three of its locations around the world. The MF Malaysia operations are marginally better than...
See AnswerQ: Carry out an importance–performance analysis for an amusement park.
Carry out an importance–performance analysis for an amusement park. In doing this, think about the competitive factors (i.e. the key ingredients) for this offering, their level of importance and their...
See AnswerQ: The managing partner of The Brand air Partnership (TBP) was
The managing partner of The Brand air Partnership (TBP) was describing her business: It is about four years now since we specialized in the small to medium firms’ market. Before that we also used to p...
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