Q: The idea of ‘pooling’ was described as increasing the efficiency of
The idea of ‘pooling’ was described as increasing the efficiency of queuing. Why do you think that supermarkets do not use it?
See AnswerQ: One place where queues are not always enforced are bars, where
One place where queues are not always enforced are bars, where people compete for attracting the attention of servers. People who jump the queue at the bar (even without meaning to) cause considerable...
See AnswerQ: A recent newspaper article13 criticized London arts venues for introducing ‘surge
A recent newspaper article13 criticized London arts venues for introducing ‘surge pricing’ by charging higher prices for blockbuster exhibitions at busy times. The piece said that venues such as the R...
See AnswerQ: When a video, taken by a fellow passenger, showed a
When a video, taken by a fellow passenger, showed a bloodied and unconscious man being pulled off a United Airlines flight at O’Hare International Airport in Chicago, it caused a sensation on social m...
See AnswerQ: Re-read the case example on Singapore Zoo. The chief
Re-read the case example on Singapore Zoo. The chief executive of Singapore Zoo is keen to continue developing the zoo. Try to develop a new service concept for the zoo.
See AnswerQ: In the case example of the Ice hotel, where did the
In the case example of the Ice hotel, where did the inspiration for the service come from? What lessons does this example have for the service innovation processes of other service organizations?
See AnswerQ: If Rosemary goes ahead and builds a car park, how many
If Rosemary goes ahead and builds a car park, how many car or bus spaces should it have?
See AnswerQ: Using the diagram shown in Figure 14.4, how would
Using the diagram shown in Figure 14.4, how would you characterize the development of retail banking services from conventional branch banking, through the use of call centers, to internet banking and...
See AnswerQ: A conventional method of judging the effectiveness of any process is to
A conventional method of judging the effectiveness of any process is to assess the quality of its output, the speed with which it responds, the dependability of its response, its flexibility and its c...
See AnswerQ: Re-read the case example ‘If one customer wants it
Re-read the case example ‘If one customer wants it, maybe more do?’, on the Heywood Hill book- shop and its subscription service. In what way is this service different from the algorithm-driven recomm...
See Answer
