Questions from General Operations Management


Q: The roller coaster at Treasure Island Amusement Park consists of 16 cars

The roller coaster at Treasure Island Amusement Park consists of 16 cars, each of which can carry up to three passengers. According to a time study each run takes 2.5 minutes and the time to unload an...

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Q: How can Six Sigma be applied in services?

How can Six Sigma be applied in services?

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Q: What does “cost of quality” mean? Why is it

What does “cost of quality” mean? Why is it important?

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Q: Explain the classification of quality costs. Provide some specific examples in

Explain the classification of quality costs. Provide some specific examples in a fast-food operation and in the operation of your college or university.

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Q: Summarize the Seven QC Tools used for quality improvement, and provide

Summarize the Seven QC Tools used for quality improvement, and provide an example of each.

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Q: What is a root cause? How can root causes be identified

What is a root cause? How can root causes be identified?

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Q: Greyhound Bank operates in the United States and pro- vides a

Greyhound Bank operates in the United States and pro- vides a full range of financial services for individuals and business. The credit card division is a profit center that has experienced a 10 perce...

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Q: Explain the concept of kaizen. What must an organization do to

Explain the concept of kaizen. What must an organization do to successfully operate a kaizen initiative?

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Q: What does the history of quality management suggest to today’s managers?

What does the history of quality management suggest to today’s managers?

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Q: What is a kaizen event? How does it differ from the

What is a kaizen event? How does it differ from the original notion of kaizen?

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