Questions from General Operations Management

Q: How does quality control in services involving customer contact differ from typical

How does quality control in services involving customer contact differ from typical manufacturing practices?

Q: How can customer satisfaction measurement provide useful information for control in services

How can customer satisfaction measurement provide useful information for control in services?

Q: What is the difference between common and special causes of variation?

What is the difference between common and special causes of variation?

Q: What do we mean when we say that a process is “

What do we mean when we say that a process is “in control” or “out of control”?

Q: What is lean enterprise?

What is lean enterprise?

Q: What is Lean Six Sigma? Why are lean and Six Sigma

What is Lean Six Sigma? Why are lean and Six Sigma concepts highly complementary?

Q: Explain the difference between push and pull systems. What advantages do

Explain the difference between push and pull systems. What advantages do pull systems have over push systems?

Q: What is a Kanban? Explain how a Kanban system operates.

What is a Kanban? Explain how a Kanban system operates.

Q: Medical Solutions, Inc. has the following claims it must complete

Medical Solutions, Inc. has the following claims it must complete in the next week (40 hours). The jobs are as follows: All claims of the same type are processed together. Is 40 hours enough capacity...

Q: Describe some of the key features of good JIT systems.

Describe some of the key features of good JIT systems.