Questions from General Operations Management

Q: Re-read the ‘Operations in practice’ example, ‘SAP

Re-read the ‘Operations in practice’ example, ‘SAP and its partners’. If you were managing SAP’s strategic partner programme, how would you ensure their long-term collaboration?

Q: Re-read the ‘Operations in practice’ example, ‘The

Re-read the ‘Operations in practice’ example, ‘The life and times of a chicken salad sandwich Part 2’. Why do you think that integrating an ERP system with those of suppliers and customers is so diffi...

Q: Re-read the ‘Operations in practice’ example, ‘‘What

Re-read the ‘Operations in practice’ example, ‘‘What a waste!’. Why did things go wrong with the relationship between SAP and Waste Management?

Q: Your company has developed a simple, but amazingly effective mango peeler

Your company has developed a simple, but amazingly effective mango peeler. It is constructed from a blade and a supergrip handle that has a top piece and a bottom piece. The assembled mango peeler is...

Q: A lunch kiosk serves two meals every day: Veggie Fritters and

A lunch kiosk serves two meals every day: Veggie Fritters and Mushroom Stroganoff, the recipes for which are as follows. Veggie Fritters (serves 10) – Prepair the ‘veggie mix’ by grating 500 g of carr...

Q: What elements of lean are described in the Toyota Production System (

What elements of lean are described in the Toyota Production System (TPS)?

Q: The Zucchero mail-order clothing company in Milan receives order forms

The Zucchero mail-order clothing company in Milan receives order forms, types in the customer details, checks the information provided from the customers and that the products are in stock, confirms p...

Q: Consider this record of an ordinary flight. ‘Breakfast was a

Consider this record of an ordinary flight. ‘Breakfast was a little rushed but left the house at 6.15. Had to return a few minutes later, forgot my passport. Managed to find it and leave (again) by 6....

Q: The health clinic described in the worked example earlier in the chapter

The health clinic described in the worked example earlier in the chapter has expanded by hiring one extra employee and now has six employees. It has also leased some new health monitoring equipment wh...

Q: An insurance underwriting process consists of the following separate stages.

An insurance underwriting process consists of the following separate stages. What is the value-added percentage for the process? (Hint – use Little’s law to work ou...