Questions from General Operations Management

Q: Focus plastics (see the previous question) moved into what it

Focus plastics (see the previous question) moved into what it called ‘design house partnerships’ – design collaboration between their internal designers and Italian design houses, creative product des...

Q: It had been ten years since Dan Audial founded Audial Auto Servicing

It had been ten years since Dan Audial founded Audial Auto Servicing as an independent vehicle-servicing and repair business. Previously he had been the manager of the servicing department of a â...

Q: led to an understanding of all the processes that affected quality indicators

led to an understanding of all the processes that affected quality indicators. It was a shift to seeing the hospital as a whole set of processes that governed a set of flows – flows...

Q: Mario Romano, the owner and General Manager of Ferndale Sands Conference

Mario Romano, the owner and General Manager of Ferndale Sands Conference Centre, had just seen an article in The Conference Centre Journal, and he was furious. The excellent reputation that he had wor...

Q: There is no doubt that it was a disaster for the laboratory

There is no doubt that it was a disaster for the laboratory. It was the first time that a client had withdrawn from a contract so soon, and it was our fault entirely. It was also a disaster for Vincen...

Q: Slaveless Industrial Services (SIS) had become one of Europe’s most

Slaveless Industrial Services (SIS) had become one of Europe’s most respected suppliers of die-cast zinc, aluminum and magnesium parts to hundreds of companies in many industries, especially automotiv...

Q: Well that’s the bad news!’, said Tao, the

Well that’s the bad news!’, said Tao, the Managing Director of Kloud BV, a consulting and executive development firm headquartered in Amsterdam, specializing in ope...

Q: Keaston-Trenton Service (KTS) was a domestic heating boiler

Keaston-Trenton Service (KTS) was a domestic heating boiler maintenance company, based in the East of England. Founded in the 1960s by plumber Christopher Trenton, it had grown substantially and was n...

Q: For decades, IKEA has been one of the most successful retail

For decades, IKEA has been one of the most successful retail operations in the world, with much of its success founded on how it organizes its design, supply and retail service operations. With over 4...

Q: Anyone who has been involved with designing and constructing video games will

Anyone who has been involved with designing and constructing video games will tell you that game development never goes as planned. I sometimes think that it is a miracle that any game gets developed....