Questions from General Operations Management


Q: Four Seasons Hotels is a chain of very ‘upmarket’ hotels famed

Four Seasons Hotels is a chain of very ‘upmarket’ hotels famed for its quality of service. From its inception the group has had the same guiding principle, to make the quality of our service our compe...

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Q: Revisit the Vasa project example in this chapter. (a

Revisit the Vasa project example in this chapter. (a) Who should be held responsible for this disaster? (b) What can be learnt from the Vasa story for the management of different kinds of modern-day p...

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Q: The table below shows the activities, their durations and predecessors for

The table below shows the activities, their durations and predecessors for designing, writing and installing a bespoke computer database for a commercial bank headquartered in Singapore. Draw a networ...

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Q: The table below shows the planned time and budget for a legal

The table below shows the planned time and budget for a legal consulting project being developed for a client in Copenhagen, Denmark. Complete an earned value analysis (EVA) for the project based at t...

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Q: Visit a supermarket and observe people’s behavior. You may have to

Visit a supermarket and observe people’s behavior. You may have to exercise some discretion when doing this; people generally don’t like to be stalked around the supermarket too obviously. (a) What la...

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Q: Revisit the case example that examines legal and general’s modular housing venture

Revisit the case example that examines legal and general’s modular housing venture. Does their use of a factory to ‘build’ houses invalidate the idea that volume and variety govern the nature of opera...

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Q: Action Response is a London-based charity dedicated to providing fast

Action Response is a London-based charity dedicated to providing fast responses to critical situations throughout the world. It was founded by Susan Nutini, its Chief Executive, to provide relatively...

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Q: It was a warm afternoon as Stefano Moretto, Commercial Director of

It was a warm afternoon as Stefano Moretto, Commercial Director of Hinkley Point C (HPC), and Eva Glens, Senior Supply Chain Engagement Manager, stood looking out of their office. Stefano, having rec...

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Q: Carlos, are you ready to head out then?’,

Carlos, are you ready to head out then?’, Antonia called across the office. ‘Too right! After the morning I’ve had, I could do with the break!&aci...

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Q: Founded more than 20 years ago, supplies4medics.com has become

Founded more than 20 years ago, supplies4medics.com has become one of Europe’s most successful direct-mail suppliers of medical hardware and consumables to hospitals, doctorsâ&...

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