Questions from General Operations Management

Q: Just outside Rotterdam in the Netherlands, Francine Jansen, the Chief

Just outside Rotterdam in the Netherlands, Francine Jansen, the Chief Operating Officer of Aarons Electronic (AE) was justifiably proud of what she described as ‘the most advanced machine of its type...

Q: Most of us are familiar with ‘drive-through’ fast-

Most of us are familiar with ‘drive-through’ fast-food operations. Think about (or better still, visit) a drive-through service and try mapping what you can see (or remember) of the process (plus what...

Q: Grace Whelan, Managing Partner of McPherson Charles, welcomed the three

Grace Whelan, Managing Partner of McPherson Charles, welcomed the three solicitors into the meeting room. She outlined the agenda, essentially their thoughts and input into the rolling three-year plan...

Q: Airline catering is a tough business. Meals must be of a

Airline catering is a tough business. Meals must be of a quality that is appropriate for the class and type of flight, yet the airlines who are their customers are always looking to keep costs as low...

Q: Pantone is the Italian Christmas cake, traditionally made in Milan.

Pantone is the Italian Christmas cake, traditionally made in Milan. Then it became popular outside its traditional Italian markets. Now more than 40 million of them are consumed throughout Italy and a...

Q: Most countries have blood collection and distribution services that collect from donors

Most countries have blood collection and distribution services that collect from donors, process the blood by either breaking the blood down into its constituent parts or keeping it whole, and transpo...

Q: Consider this record of an ordinary flight. Breakfast was a little

Consider this record of an ordinary flight. Breakfast was a little rushed but left the house at 6.15. Had to return a few minutes later, forgot my passport. Managed to find it and leave (again) by 6.3...

Q: (a) As a group, identify a ‘high-

(a) As a group, identify a ‘high-visibility’ operation that you all are familiar with. This could be a type of quick-service restaurant, clothing store, public transport system, library, etc. (b) Once...

Q: Tea and Sympathy is a British restaurant and café in the heart

Tea and Sympathy is a British restaurant and café in the heart of New York’s West Village. It is tiny, with around a dozen tables packed into an area little bigger than the average British sitting roo...

Q: When Walt Disney created the Disney empire in the 1950s, he

When Walt Disney created the Disney empire in the 1950s, he forbid its star characters such as Mickey Mouse and Pluto to talk. Mr. Disney thought it would be too difficult to control the service encou...