Questions from General Operations Management

Q: In this chapter, we noted that the EDD rule minimizes the

In this chapter, we noted that the EDD rule minimizes the maximum job tardiness and maximum lateness, while the SPT rule minimizes the average flowtime. However, neither of these rules minimize the av...

Q: An attorney’s office operates with a single copier. At the beginning

An attorney’s office operates with a single copier. At the beginning of a particular day the following jobs are waiting for processing. All jobs must be distributed to clients or in...

Q: Research what type(s) of reverse logistics program(s

Research what type(s) of reverse logistics program(s) your city, county, or state government supports and write a short paper describing how it works (and a simple flowchart if possible). What percent...

Q: Nighthawk Airlines measured their numbers of lost bags in one month and

Nighthawk Airlines measured their numbers of lost bags in one month and found that they had lost 35 bags for 10,000 customers. If the average number of bags per customer is 1.2, use the Six Sigma Exce...

Q: The worldwide rate of baggage mishandling reported by SITA (Société Internationale

The worldwide rate of baggage mishandling reported by SITA (Société Internationale de Télécommunications Aéronautiques) in 2017 was 5.73 per 1,000 passengers. If the average number of checked bags per...

Q: A bank has set a standard that mortgage applications be processed within

A bank has set a standard that mortgage applications be processed within eight days of filing. If, out of a sample of 1000 applications, 75 fail to meet this requirement, what is the epmo metric, and...

Q: Over the last year, 1,200 injections were administered at

Over the last year, 1,200 injections were administered at a clinic. Quality is measured by the proper amount of dosage as well as the correct drug. In nine instances, the incorrect amount was given, a...

Q: The police department of a major city needs a faster process to

The police department of a major city needs a faster process to do criminal background checks. They eliminated several vendors and their products because they required to much retraining and major cha...

Q: Analysis of customer complaints at an e-commerce retailer revealed the

Analysis of customer complaints at an e-commerce retailer revealed the following: 1. Prepare tickler file; review and follow up on titles, insurance, second meetings: $ 155.75 Use the Excel Pareto tem...

Q: The following cost-of-quality data were collected at the

The following cost-of-quality data were collected at the installment loan department of the Kenney Bank. Classify these data into the appropriate cost-of-quality categories, and analyze the results wi...