Questions from General Operations Management

Q: What are the implications of Marriott’s quote “Happy employees create happy

What are the implications of Marriott’s quote “Happy employees create happy customers”? What does this mean for human resource management?

Q: Define measurement briefly.

Define measurement briefly.

Q: Define productivity and operational efficiency.

Define productivity and operational efficiency.

Q: Define interlinking. Why is it important?

Define interlinking. Why is it important?

Q: Define the value of a loyal customer. Why is it important

Define the value of a loyal customer. Why is it important?

Q: How are the customer defection and customer retention rate related?

How are the customer defection and customer retention rate related?

Q: What are some of the questions IBM uses to evaluate performance measures

What are some of the questions IBM uses to evaluate performance measures?

Q: Define actionable measures.

Define actionable measures.

Q: Research and write a short paper (two pages maximum) on

Research and write a short paper (two pages maximum) on how an organization has applied the TOC.

Q: Draw a simple bill-of-materials (BOM) for

Draw a simple bill-of-materials (BOM) for an automobile given the following requirements: (a) clearly label the end item and each component, (b) the BOM must contain no more than ten items, (c) the...