Questions from General Operations Management

Q: Use the activities and precedence relations in Exhibit 8.13 to

Use the activities and precedence relations in Exhibit 8.13 to do the following: a. Draw a precedence diagram for this assembly line. b. Balance the assembly line for an eight-hour-shift output of 30...

Q: Explain the Baldrige Model of Organizational Performance.

Explain the Baldrige Model of Organizational Performance.

Q: What are the four performance categories of the balanced scorecard approach to

What are the four performance categories of the balanced scorecard approach to performance measurement?

Q: What are example performance metrics for suppliers, value-creation processes

What are example performance metrics for suppliers, value-creation processes, and customers in the value chain model of organizational performance?

Q: What is the primary theory of the service-profit chain model

What is the primary theory of the service-profit chain model of organizational performance?

Q: What are the eight performance measure categories for organizations?

What are the eight performance measure categories for organizations?

Q: What is a customer-satisfaction system?

What is a customer-satisfaction system?

Q: Define goods quality and service quality.

Define goods quality and service quality.

Q: What are five dimensions of service quality?

What are five dimensions of service quality?

Q: Define service upsets and give an example from personal experience.

Define service upsets and give an example from personal experience.