Questions from Total Quality Management


Q: Create a matrix diagram in which each row is a category of

Create a matrix diagram in which each row is a category of the Baldrige Award criteria and four columns correspond to a level of organizational maturity with respect to quality: Traditional management...

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Q: Examine the questions in the Baldrige Criteria and discuss which ones relate

Examine the questions in the Baldrige Criteria and discuss which ones relate to the concept of organizational sustainability as defined in this chapter? Why is sustainability an important issue in bus...

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Q: Discuss the implications of the Baldrige Criteria for e-commerce.

Discuss the implications of the Baldrige Criteria for e-commerce. What are the specific challenges that e-commerce companies face within each category of the criteria?

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Q: As we noted in the chapter, process items in the Baldrige

As we noted in the chapter, process items in the Baldrige Criteria are assessed on four dimensions: approach, deployment, learning, and integration. The following are opportunities for improvement tha...

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Q: Christina worked at a retail store in a shopping mall. Her

Christina worked at a retail store in a shopping mall. Her manager made the job quite stressful. She never had the schedule for the next week completed on time, so Christina and other employees were n...

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Q: Think of a product or a service that you are considering purchasing

Think of a product or a service that you are considering purchasing. Develop a list of fitness-for-use criteria that are meaningful to you

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Q: A top Ford executive stated “You can’t have great value unless

A top Ford executive stated “You can’t have great value unless you have great quality.” Comment on this statement. Do you agree? Why or why not?

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Q: Discuss how the factor of the frequency with which you anticipate using

Discuss how the factor of the frequency with which you anticipate using a product might impact the quality and price that you are willing to pay and how it relates to the value-based definition. Provi...

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Q: PC World Magazine changed its method of rating new products to base

PC World Magazine changed its method of rating new products to base scores only on product performance, design, and features, dropping price as a criterion, although it will be clearly stated. Their r...

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Q: What definition of quality is implied by the following consumer advertisements?

What definition of quality is implied by the following consumer advertisements? Explain your reasoning. a. An ad for Rosetta Stone language software that features dozens of languages, covers a range...

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