Questions from Total Quality Management


Q: Choose an organization that you have read about or with which you

Choose an organization that you have read about or with which you have personal experience and describe their sources of competitive advantage. For each, state whether you believe that quality support...

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Q: How can you internalize and practice quality at a personal level in

How can you internalize and practice quality at a personal level in your daily activities?

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Q: Compare the Deming Chain Reaction (Figure 2.1)

Compare the Deming Chain Reaction (Figure 2.1) with which suggests the relationships between quality and profitability. Discuss the sim hilarities and differences. Which do you think is the better m...

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Q: Think of a system with which you are familiar, such as

Think of a system with which you are familiar, such as your college, fraternity, or a student organization. What is the purpose of that system? What would it mean to optimize that system?

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Q: Whose philosophy—Deming, Juan, or Crosby— resonates most

Whose philosophy—Deming, Juan, or Crosby— resonates most with your thinking and experience? Explain why

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Q: Review the Quality Profiles presented at the beginning of this chapter.

Review the Quality Profiles presented at the beginning of this chapter. List specific practices cited in these examples and how they support the quality management principles in Table 2.2. Table 2.2:...

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Q: Maggie is a night-shift staff pharmacist at a large hospital

Maggie is a night-shift staff pharmacist at a large hospital. Staff pharmacists work in the main pharmacy with limited patient and physician contact and spend much of their time on computers verifying...

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Q: Think of your experiences in a job that you have held.

Think of your experiences in a job that you have held. How might the principles and practices of quality management listed in Tables 2.2 and 2.3 be applied to improve this organization? Table 2.2: T...

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Q: List some examples of variation that you observe in your daily life

List some examples of variation that you observe in your daily life. Would they be classified as common or special causes? How might they be reduced?

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Q: One of our former students who sews as a hobby observed that

One of our former students who sews as a hobby observed that it’s often difficult to control thread tension (tightness versus slackness of the stitch) as the tension normally exhibits variation. She l...

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